Leandra Jackson at the West Jacksonville CarMax was exceptional. She explained the car buying process and showed me the cars that best fit my expectations and needs. Leandra was never pushy; I...

waited for an hour after being helped at front and placed on a reservation for test driving a car. Just to get told later after waiting a hour that the car wasn't even there.

The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came to buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right...

Total incompetence. I had my 2020 BMW X1 appraised, and the loaner appraiser falsely claimed my tailgate needed a repaint, when in reality, it was just dirty. When I pointed this out to the...

Shout out to Derric Whigham. I would recommend him to anyone. He was not pushy and didn't try to sell us something we didn't want. However the sales manger was extremely pushy. Trying to get us to...