shameful and dangerous. zero assistance. I booked for a private bus in the name of supertours and I found myself on a FLIXBUS. there is no one to welcome you. they are ghosts. i paid extra 50usd for suitcases. they couldn't tell me where the bus stop was. an agony. I'm disgusted they should close. of scammers.

Booked Miami > Orlando > Miami on 4th/5th October. Bus to Orlando was well over 30 minutes late and was a minibus, expected to be taken to a central pick up point and transferred to the air conditioned Coach with Wi-fi, movies and WC, this never happened, we travelled the entire journey to Orlando in cramped & crowded minibus with no space or WC. There was a stop off at a gas station just over half way where we had 15 mins to stretch legs/use restrooms etc...one of our fellow travellers decided at this point to leave the minibus and make alternative arrangements to get to Orlando...hope remainder of his journey was more comfortable than ours was. Good point was that we were last drop off and instead of taking us to the official drop off point we’d booked the driver took us directly to our hotel that we were staying in, probably because it was closer for him than the drop off pointReturn journey the next evening, pick up was again over 30 mins late, had to call the company to check we hadn’t been left stranded and was told driver would be with us in 2 minutes, which she was. Again it was a minibus, however this time we were transferred to large coach for our return to Miami. Coach was comfortable.Would not recommend or use again

I booked a 6 night stay in Orlando and visits to 3 theme parks with transport from and to Miami, The price compared ok with similar packages but with hindsight I think it would have been easy to book everything separately. Once in an Orlando hotel, it looks easy to book theme parks and transportation. The hotel was excellent (Clarion) and all the transportation provided by Supertours worked. HOWEVER there was absolutely no communication about times of transport and how the theme park tickets would work (it turned out we had a single day ticket and a two day ticket too making up three days of theme parks). The hotel provided transport to/from theme parks but I had to call SuperTours for information the day before about travel back to Miami. This caused some unnecessary uncertainty. I booked through Miami Tour Company so they and/or Supertours should have provided more information.

This bus driver (Calvin Ortiz) left my bags at the pickup station (Orlando). He didn’t tell me that he was leaving my bags due to having 3 bags instead of the 2 bag limit. When we arrived at the destination (Miami) He told me that he left my bags. He never told me and did not even assist me with options prior to departure. DO NOT USE THIS COMPANY!!!!!! THEY Will LEAVE YOUR BAGS WITHOUT TELLING YOU!!!

The company did not stop at the bus stop that it was suppose to stop. They left me on the street and I did not get any refund back either. Real scam. Do not take it.