We were trying to find out if our son would like to get into RC cars by purchasing him the La Trax Pre-runner. Christmas morning comes and he opens his truck and can't wait to drive it: So we charge it up and take it to the streets. About 4 mins later, it just stops producing power to the wheels but you can continue to hear the motor whine. With a tear struck in his eyes, he tells me that he had already done something to his brand new toy.About a week later, I have time to take it apart, and trust me this is no small task. Come to find out, Traxxas forgot to put the set in the motor staff's gear. Today I give them a call and tell them what happened and the guy tells me, we'll get that fixed for ya. We can get you that replacement part shipped right away or you can pack up the hundred parts that you took apart already, ship them back and wait a month to get it back. My son's Christmas present was ruined for a 85 cents part, maybe I can make it up to him with the same truck for next year.I get it though, I'd imagine a ton of people order cars, destroy them, then want Traxxas to send them a new car. This wasn't the situation though, and I even spent another hour out my day talking to a manager in hopes of resolving this. My idea was maybe I can go back to my son with an upgraded car and tell him that I know it sucks that this happened on Christmas, but check out this even cooler car. I didn't want this for free either, I just wanted some kind of discount on buying a more expensive car. They couldn't even entertain the thought. It saddens me that companies like this have resorted to so much greed they can't even admit when they may have messed up and do something to make it right. Do Better Traxxas!!!

Good luck dealing with them after the purchase products are not built to last and they will just give you the run around.

If you know someone who loves RC cars, then this is the place to go. Traxxas is the fastest cars out there. They have everything from the inexpensive LaTrax for young children to the X-Maxx which is the most expensive Traxxas. They were sold out of the LaTrax Rally car when we were there. They also had all the parts, bodies, wheels, etc that you would need to fix or upgrade your car. We were there on Saturday and there were several people set up in the parking lot that were working on and driving their cars and even had like a drag strip set up. For any locals that would be a fun thing to do. We were there on vacation and this was the 1st stop - we have a 13 yr old enthusiast. All of the employees were very friendly and helpful.