Although Nelson Mazda was originally dismissive of my daughter's complaint of the wheel balance issue discovered by our Subaru dealer (why this is 4 stars, not 5), once the problem was escalated...

How can you make waiting 2 hours at a dealership worse? Forcing your customers to listen to Christian music! There are plenty of non-Christians in Tennessee and our money is just as green. It's...

I wanted to update my thoughts on this experience because it's a masterclass in how a dealership can turn a misunderstanding into a long-term relationship. Initially, I was frustrated because it...

UPDATE to previous review: Randy, the GM, is the man and came through on everything, made everything right and went way above and beyond your normal customer service, especially these days. Not...

I previously posted a negative review of Nelson Mazda in Murfreesboro, TN. In response, the General Manager, Randy Dismang reached out and asked me to contact him. At first, I did not want to, but...