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Macy's Department Store ·$$

Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 580 stores operating coast-to-coast and online. Macy's Cool Springs offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture in select stores. Plan your visit today!

Website: macys.com

Phone: (615) 771-2100

Open now

  • Fri 10:00 AM - 9:00 PM

1790 Galleria Blvd Franklin, TN 37067 ·430.38 mi

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Amenities

  • Accessible

Reviews

yelp
2.0 46 reviews
5 star
8 4 star
2 3 star
4 2 star
6 1 star
26
William W. 07/14/26

Yeah, a few months ago this was a five-star department store anchoring the mall in Cool Springs. But for the last few months, it feels like they set the thermostat on 1,000°F. None of my extended...

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Angela W. 10/25/26

I have been trying to get a refund for a dress that was returned for me from the customer service dept at Macys in Franklin, TN back to the 3rd party vendor Petal and Pup. This dress was never...

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Jackson T. 05/19/26

This is a decent location based on other's I've been to. I recently went in to purchase a watch and the experience was fine. One thing I'm not big on is when they keep trying to push the credit...

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Kati C. 12/15/24

This archor store just like Penney's , is dying . Not much merchandise. Crap stuff , junky and run down . Just go out of business and let something nice come in

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BJ R. 02/22/25

This review is specifically for the online purchase and local return option to avoid having to pay return shipping cost. Advertised as an easy and free option to encourage you to buy. Real life is...

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