The three employees, two at front desk and other in back. I am a christmas ornament collector and as I walk to the back of store employee offered assistance, then told me I have to pull my mask over my nose. His voice sounded more like an order than a request. I replied I am not politically correct and pulled up mask. That should have satisfied this mask sheriff. Then he began arguing with me by informing me of all the deaths caused by virus. Then I returned some information about other viruses, flue, 1917 virus killing over 50 million, abortion, there's no concern there. Then he became louder and angry continuing to mouth out to me. I kept walking away from him but he just kept badgering me. Told me to get out of the store, your probably not going to buy anything, then I turned to leave after I called his behavior a 'jackass. Then he called be a bigger jackass and walked toward me in an aggressive manor. I turned and told him I'm leaving, he took out his phone and threated to call the police. My behavior was wrong even thought I think he provoked me. But this man was the worst I have ever had to deal with in my 5 decades in the work force. I reported his action to the front desk, they supported him. It left me a bad experience in Pigeon Forge where I have never have experience anything but kindness and wonderful southern hospitality. These employees do not represent the friendliness and respect we have experienced among all other stores we have visited over the past 10 years in Pigeon Forge.

My husband and I went in to look around. In an effort to try to look at the signs on the door regarding COVID, we missed a small sign saying no food or drinks. We were in the store looking around for about 10 mins, and seeing a couple of employees around and no one said anything to us. Well we walked into the second part of the store and was met by a very rude man. I had my nose uncovered because I was stopped up from sinus congestion and having Troy me breathing, and we had brought our drinks from just having breakfast at Flapjacks up the street. This man came up to us and said that I needed to wear the mask over my nose. I said ok and went pull the mask up over my nose. Then he said ‘and no food or drinks allowed’. My husband responded ‘we apologize, we did not realize that. The man responded rudely ‘well there was a sign on the door’. I said, ‘I am sorry we did not see it, but you don’t have to be so rude about it’. He again in an even more rude tone said ‘well next time read the signs on the door’. My last comment to him was ‘ that is really nice, a Christmas store where you should be promoting cheer and the first employee that greets us has a rude attitude over a simple mistake, you won’t have to worry about it again because we will not be back.’ We looked at the door and the way out and yea there was a sign. A small 3-4 inch by 3-4 inch sign that was lost among all the COVID signs and notices and would be very easy to miss. There was NO reason for him to display the rudeness he displayed, we were honest, sincere, apologetic and nice upon notice of our indiscretion.

Hire staffing, change ownership, train empoyees on customer service, you walk in and immedately followed around store. Male employee had confrontation with husband. Male employee told husband to pull up mask over nose husband didn't hear male repeated and husband pulled it up then the male proceeds to follow him throughout. Husband said they're other people not wearing mask properly the male said I'll call police he threatened to get tag number, told husband he was not going to sell him anything. The male could have handled the whole situation differently without raising his voice and with kindness and I'm sure my husband would have responded differently. Prices in store are extremely high and mostly vintage pieces..

Let me start by saying that the stuff is not very friendly. While shopping there was a man that was working there that just followed us around the whole store he never spoke or asked any questions. The items they have are nice but so overpriced. They had a clearance section in which everything on clearance was either broken or did not work. I will not be visiting there again.

This is a very nice Christmas store but it pales in comparison to The Christmas Place. If you only have time to visit one visit The Christmas Place instead. This is not saying this is not a fun store but if time is short go to the best.