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First level elevator hallway, Dillard's West Town Mall
Dillard's West Town Mall Escalators
Dillard's Department Store ·$$$

Established in 1938, Dillard's is one of the largest fashion apparel and home furnishing retailers in the United States. It offers a variety of products, such as apparel, shoes, handbags, accessories, cosmetics, lingerie, sunglasses and home appliances. Its stores offer a selection of merchandise and feature products from national and exclusive brand sources. Dillard s operates more than 330 store locations in over 29 U.S. states. The company provides various credit options through credit and gift cards. It also provides the option of online shopping. Some of its stores feature restaurants, salons, banks and spas. The company provides shipping and delivery services of goods. Dillard's is headquartered in Little Rock, Ark., and maintains a presence in Knoxville, Tenn.

Website: dillards.com

Phone: (865) 531-1931

Cross Streets: Near the intersection of Kingston Pike and Morrell Rd

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Closed now

  • Sun 12:00 PM - 6:00 PM

7600 Kingston Pike, Ste 300 Knoxville, TN 37919 ·291.12 mi

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Amenities

  • Accessible

Reviews

yelp
3.5 19 reviews
5 star
10 4 star
3 3 star
1 2 star
0 1 star
5
Vale C. 05/10/26

We got helped by a lady named Cherry she worked with the perfume and she did such an amazing job she didn't rush us or anything we loved her very much also was the sweetest and patient!

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Justin H. 01/29/23

Dillards is a mainstay department store in the South. It has been in West Town a long time and has held its ground in a tough retail battle for consumer dollars. It's my personal favorite...

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Jerri R. 07/26/25

I shop at the Dillard's in Knoxville, Tennessee. I am so often helped by Ms. Martha Pierce in the women's department. She is extraordinary! She is kind, professional, friendly, always cheerful,...

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Tom H. 02/10/26

Was helped by Mr Kirk Talley with three suits. He was very professional and helpful - went above and beyond to ensure these three suits were exactly what we wanted. Even had them shipped...

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Mary T. 12/14/19

One of my absolute favorite places to shop in Knoxville, the only area in this department store that is lacking is the jewelry department. The have one of the absolute best shoe departments if...

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