To Whom It May Concern,I am submitting this complaint regarding an incident that occurred at Mason Regional Park on the morning and afternoon of May 31, 2026.At approximately 11:45 a.m., I arrived at the park to deliver a catering order. Upon entering the park, I informed the employee collecting parking fees that I was only delivering catering and would be there for a few minutes. The employee allowed me to enter without any issue, and I completed the delivery and left immediately without parking.The customer receiving the catering asked if I could leave the food transport boxes so the food would stay warm and requested that I return around 2:00 p.m. to pick them up. I agreed.When I returned at approximately 2:00 p.m. to retrieve the boxes, I encountered a different employee named Savan. I explained that I was only returning to collect the catering boxes and that it would take less than a minute. I also explained that I had entered earlier without any problems and showed photos supporting my explanation.Savan refused to allow me to enter unless I paid the parking fee. She stated that the employees who allowed me to enter earlier were new and that I should have been charged. During the conversation, she took down the license plate number of my vehicle and informed me that I could only park in the lot near the entrance and walk to the shelter.As a result, I was forced to walk approximately 10 minutes to Shelter #6 to retrieve several heavy catering boxes. Because the boxes have wheels that cannot easily travel across grass, I had to move them along the roadway used by vehicles. This created what I felt was an unsafe situation for both myself and drivers, especially considering that allowing me to briefly drive to the shelter would have taken less than a minute and avoided the safety risk altogether.In addition, I found Savan’s attitude to be unnecessarily confrontational and unprofessional. She acted in a manner that suggested she had complete authority over the park rather than attempting to help resolve a reasonable situation. When I requested her full name and the phone number for the office so I could address my concerns, she refused to provide that information.I am requesting that this incident be reviewed, that staff be reminded to treat visitors and vendors professionally and consistently, and that consideration be given to the safety concerns created by forcing vendors carrying heavy equipment to walk along vehicle roadways when a brief vehicle access accommodation could have resolved the situation safely.Thank you for your time and attention to this matter.Sincerely,Jesús G.

My brother and I went for a walk around the lake. It had baby turtles and ducks. We took pictures. It was a beautiful day. A must see place when you want peace and quiet.

Love this place. Local, peaceful with varied wildlife. Bathrooms and sinks available...great place for a picnic or a bike ride. Fee for car parking

I walk here several times a week. The park is meticulously cared for and the staff is friendly! Great place to bird-watch.

I LOVE this park. It’s absolutely beautiful, very large open spaces of grass, fun playgrounds for the kids to play and pretty ponds filled with ducks that you can go feed for fun. It’s also a lovely place for photo shoots, i frequently see families having photo shoots at this park and it’s beautiful. Especially right before sunset (golden hour) the lighting is perfect and the beautiful greenery makes for perfect photos. Great to just walk around and enjoy the day as well.