Worst people to deal with. Called Juan to get a guest at our hotel a ride. Was told it will be two hours. Called back thirty minutes later and was told that they don't have available drivers. I asked how long it might be. He said if guest does not mid waiting about 1-1.5 hours. Two hours later no one has shown up. Called to get an ETA. Said he refuses to give that information. Then said the drivers are all sitting in a line at the port waiting for other passengers, but no one is scheduled. So, I asked him to please call one and let them know guest is here money in hand ready. He then states that not how they operate, and no one can be scheduled. So, he lied to me the first time when he said that it was scheduled. He said the drivers do not have to do anything they for them and that they cannot do anything at all to help me. I requested his supervisors name and was told he does not know the name. Highly doubtful so I asked for a contact information, and he said I just refuse to tell you anything further. He said that no one signs their paychecks and that the company has many supervisors and that he cannot give any information on any of them. I asked how I contact them, and he said they don't work there. He said he tried to help me but honestly all he kept doing is telling me there is nothing he can do and that it would be approximately 1-2 hours before they will show up. Even after calling 1.5 hours later. How is that it was 1-2 hours when I called and scheduled 1.5 hours ago and now it another 1.5 - 2 hours after you already scheduled someone. But you also state you can't schedule anyone anyway? How is it possible you don't know the person you report to and that they don't work there? The operation makes no sense from a business operators' standpoint. This dude is not serving his company or Customers well at all and he ended up hanging up on me.