Tom is great to work with. I picked out a sapphire and he made the most beautiful engagement ring. The size of the ring gave us fits bc it was top heavy and wouldn't stay straight in my fiancée 's...

When searching for my engagement ring I called and visited several places. Upon speaking to the owner at Thomas franks I knew I had found the person. He approached us with an idea to get me the...

I was looking for honest, professional, timely service, but did not find it at Thomas Franks Jewelers.

Worst customer service ever! Dropped a watch off before Christmas for a new band and was told the band had to be ordered. Fine. I called 2 weeks after Christmas and the band had not yet been...

Has had jewelry repaired in past. Holds on to pieces for way too long. Chose to overlook. Recently dropped off diamond set for cleaning (took 4 days), but then he charges my husband and I $20 for...