You know you are in for a rough night when they put you on the 2nd floor and provide you with earplugs and a sound machine... That likely says more about the Strip in Louisville on Friday & Saturday - but what it really says is the Marriott needs to replace the windows. I love Marriott - but this was not my favorite Marriott experience. On teh good side - it does have a great location.

Unfortunately, despite the excellent location close to Bourbon Row and downtown attractions, I would strongly suggest avoiding this hotel.Parking was expensive at $27 per day, especially considering many comparable hotels in the area offer free parking. Check-in took nearly 20 minutes and was completed incorrectly, nearly resulting in one of our rooms being assigned to another guest.Operational issues seemed to be everywhere throughout our stay. One of the hotel’s two elevators was out of service the entire time we were there. Because we were visiting for a graduation at the KFC Yum Center, the hotel was filled with graduates and families, yet many guests were forced to use emergency exit stairs that only opened directly outside. To make matters worse, the elevator in the multi-level parking garage—which had no stair access into the hotel—was out of service for most of one day as well.The hotel has no formal restaurant, which is not unusual for a Courtyard property, but breakfast service was disappointing. There was no buffet option; instead, guests ordered from a very limited menu similar to a coffee shop. Seating was limited and the two employees working breakfast quickly became overwhelmed during the morning rush both days. The food itself was average at best.Our room was dated. The outlets next to the bed were worn out and would not securely hold chargers or plugs. The bed itself was comfortable, but basic maintenance issues continued throughout the stay. The soap dispenser in our shower was empty upon arrival and remained empty despite requesting that it be refilled.The worst part of the experience was the noise. Street noise outside continued throughout most of the night, with motorcycles and cars loudly racing up and down the street. The hotel even provided cheap foam earplugs next to the bed, which suggests this is a well-known issue.After checkout, I discovered we had been overcharged by nearly $100 on one of our rooms. To the hotel’s credit, a front desk employee quickly found the mistake, issued a refund, and credited our parking charges for the inconvenience. That was the one truly positive experience during our stay.While the location is convenient, there are simply too many better options available nearby.

This hotel always has a great vibe and atmosphere , thanks to the leadership of Gen.Mgr. Andre' D. I've frequantly been a guest since 2012 , and this hotel has kept it's excitement and cleanliness , and right in the midst of Whisky Row and the Yum Center. Arthur and Kayla were perfect Marriott Ambassadors , they EXUDE customer service .....

Upon checking in on February 26th in room 623, we immediately notified the front desk that there was no hot water in our room for showers. We brought this to their attention again the following morning. We paid over $300 for our stay and did not have hot water, which is completely unacceptable. We believe we deserve either a full refund or a complimentary night’s stay. Unfortunately, the front desk staff seemed to find our situation amusing.

I called the hotel and Courtney did a great job helping me out with my pre arrival issue. She was fast, efficient and quick to help