I have to write an amazing review for Wilson. I didn’t stay here but I dropped my wallet right in front the hotel and someone turned it in, and then Wilson from the Valet gave it to me, I want to write this recommendation for him and He is a very amazing member of the team God bless him and all of you thank you.

This hotel sits in a borderline location and feels drab. It is overpriced. Yet it is clean and my room was spacious. It feels disorganized and the lobby is in disarray. It is not a business hotel or a family hotel. I think it has a new economy niche. Feels a lot like a co-working/co-living space. Breakfast is basic. Amenities are basic yet there are small bright spots like a steamer instead of an iron and a good size safe deposit box. I would not stay there unless there are no alternatives.

I don’t usually write negative reviews, especially for a stay I didn’t personally pay for, but the way this was handled afterward left a bad enough impression that it’s worth sharing.I stayed here on March 21 after being bumped from a flight and given a voucher by American Airlines. At check-in, I worked with Ayesha, who was kind and helpful. I was traveling with a companion who also had a voucher, and I offered to share a single room with two beds to make things easier on the hotel. My intent was simple. Save the hotel the work of turning over two rooms, and still have the stay attached to my Bonvoy account as a Platinum member.What I didn’t realize is that the hotel immediately checked me out of the system minutes after I checked in. I only discovered this the next morning when my folio showed that I had not stayed there at all. That’s simply not true. I slept in the room.The morning staff told me to call later to have it fixed. When I did, I spoke with manager Elias Garcia. He told me voucher stays “never” receive Bonvoy credit. That would be fine if it were true, but it isn’t. My travel companion, who was in the exact same situation, received full credit for the same night. When I pointed that out, his solution was not to fix my stay, but to suggest removing the points from my companion’s account. That response was honestly pretty shocking. It came across as dismissive and, frankly, a bit condescending.I followed up directly with the General Manager, Kathlyn Tancrede, and never received a response at all.At the end of the day, this isn’t about trying to game the system. The hotel was paid for the room. I stayed there. The record just doesn’t reflect that because of how the reservation was handled on their end. I actually tried to do the hotel a favor, and it ended up costing me.What’s frustrating is that this could have been a very easy fix, or at the very least a conversation. Instead, it was brushed off, and then ignored.For what it’s worth, the front desk experience in person was positive, and the property itself was fine. But how a hotel handles issues after the fact matters just as much as the stay itself. In this case, it fell well short.

The room was clean and modern looking. Check in was fast and friendly! The fridge worked very well to keep drinks cold! The city view outside balcony had chairs and had a good view of the nearby condo towers in Brickell Miami!The bar downstairs had a evening happy hour and everyone seemed to be enjoying themselves!The neighborhood is safe and quiet at night and there is a liquor store across the street and also a gas station to get cold beer and snacks from! McDonalds and Wendy's is just down to the right and there is a publix down to the right and there is also a free Metromover light rail station over to the right across from the hotel which is a free fast way to get around Downtown Miami! Lots of high end shops and restaurants around the Brickell area which is a short walk!I would definitely stay here again!

Despite a very responsive and wonderful team and funky lobby vibe this property has aged and rooms are getting a bit gross. Walls are paper thin so when a group of cruise travelers has a one night layover you won’t get any rest.