We stayed at the Hilton Garden Inn Tallahassee on Thomasville Road for FSU Family Weekend. I have stayed with Hilton around the world for decades and never been this disgusted by one of their properties. Here are the reasons and photos attached for additional details.Desk staff The woman who checked us in on Thursday evening was lovely. That is where our positive experience ended. The rest of the desk staff is mediocre. They do not greet people as they walk in especially in the evening. Morning staff was a little better at this. Saturday night, when we returned back to the hotel, the man standing at the desk did not look up from his phone to see who walked into the building past him. When we walked from the elevator to the lobby, the computer screen with guest information was visible with no staff present. LobbyHot and stuffy. Coffee station was out of creamer and sleeves for the cups by 7am on Saturday. Sugar crystals were in all of the containers at the station and trash was overflowing. No coffee available on Sunday at 8am. Seems like there was lots of time for staff to be socializing instead of doing their jobs. CleanlinessFilthy. There are stains all over the floor throughout the hotel. Part of the elevator shaft frame on the first floor is missing and broken. The room smells like someone left wet towels in it for a month. There are layers of dirt all around this hotel from the window track to the floor to the top shelf of the closet. Housekeeping After our first night, no one cleaned our room or gave us clean towels. We asked about it the following day and they said we, as guests, were supposed to mention we wanted housekeeping when we checked in. We were never asked that question. Why would the guest have to mention it? This is a hotel that should have housekeeping every day or if that’s not the policy, they should ask if guests want housekeeping when they check in. Someone did bring clean towels the following day from housekeeping but they did not make the beds or clean any part of the room. We also mentioned that the body wash container in the shower was empty and he assured us they would fill it. They did not. They opened the door to put new towels in the bathroom and left. That is unacceptable. We are paying almost $400 a night for this room, more than $1,100 total. I expect them to make the bed.There was not one moment when I was comfortable in this hotel. After the trip, I tried to contact an on-site manager directly but no one answered the desk phone for three days. I will be canceling all future reservations at this property and will seriously consider using Hilton only as a last resort if this is how they're going to run businesses with the Hilton name on it.

The A/C in the lobby did not work properly and that sort of set the tone. The very loud air conditioner in our room made the carpet in front of it wet. The towel holder in the disabled person's toilet in the lobby had been removed. If you are disabled, bring your own paper towels. The TV screen in my room welcomed Robert but my name is Steve. They still have shower curtains like their equally bad but less expensive sister hotel next door, the Hampton Inn. Avoid both of these locations as there is a zillion other hotels in this same area. The personnel at both properties, however, are very nice people.

I should’ve looked at the reviews before booking this location. It appears to be a nice place to stay but we found a dead bug on one of our beds and housekeeping only left 3 sets of towels for four guests. I contacted the front desk through the chat feature on the app and no one answered for close to an hour so then I called. The employee was dry and unfriendly and when I asked if anyone was checking the app he said “I just got here,” in a rude way. I told him about the towels and bug. He asked how many more towels we needed and didn’t have anything to say about the bug. My husband answered the door when he brought the towels because I didn’t want to deal with him. I contacted Hilton after we returned home and they stated the hotel would contact me directly. They never did of course. I advised Hilton of this and someone must’ve reached out to them because I got a response that the hotel agreed to refund us $20. That never happened, so I contacted Hilton again and had to send an itemized receipt or credit card statement. I don’t know why that was necessary when the offer was already made and they didn’t hold up their end of it. I wouldn’t stay here again even though it is a good stopping point for a trip to Orlando. Rude staff and bugs. No thanks.

While the staff at this facility was friendly the overall experience was well below expectations. The facility was subpar on cleanliness, the room was not clean, furniture well-worn and carpet was dirty. The room assigned was missing the security latch, the corridors near the elevators filthy and ice machines on second and third levels out of order. The parking lot and grounds needing the trash picked up. The franchisee and Hilton corporate should be aware that this facility does not warrant the Hilton badge in its present condition. Again, the staff very friendly but perhaps the franchisee is not providing the support the staff needs to maintain Hilton standards. If looking to book a hotel room at this particular facility I suggest moving on until these issues are corrected.

This hotel was absolutely disgusting and filthy. I had to get moved to THREE rooms before I got put in one that looked like a 5 year old didn’t make the bed. This place is dirty and grimy and whoever is on quality control and checking behind the cleaning staff needs to be fired. If this wasn’t booked for me for business I would have left immediately and found a better place to stay.