We came out here for my partners bday. The hotel was great! The view was amazing! The restaurant next door had really good food and drinks. The bar at night was a little creepy and drinks were not the best for what we paid. We had a great time.

Stayed 1 night before a cruise. Absolutely fabulous location, on the waterfront looking towards the Queen Mary and whatever Carnival ship is moored behind it. It was extremely busy the day I checked in (2 weddings) but reception were nice enough to let me check in early. The room was immaculate, with coffee maker, huge shower and beautiful balcony. The only thing...there was no outside light on the balcony if you wanted to sit out in the evening and read.Kevin and Daniel at reception were fantastic. Telling me everything about the property. The free passport bus stops just outside (only weekends) I think and it takes you into Long Beach. They provide transportation to the cruise terminal, though it's only a 12 minute easy walk away.I would definitely recommend and stay here again.

A very mixed review. Booked the stay and sail package and stayed two nights because we enjoyed this hotel on last cruise. Room was great with room view of harbor and downtown Long Beach. Had a nice patio to sit out and enjoy glass of wine and view. Two minute drive to downtown for aquarium, shops and restaurants. Lunch and dinner were very good but microwaved breakfast was disappointing. Problem occurred on return from cruise. Called after getting off boat for ride back to hotel which was included in package. Tried twice and was put on hold both times. Once for 12 minutes and second time for 8 minutes. We ended up hiring an UBER but because of the Long Beach Marathon they could only get us 1/2 mile from hotel. Hauled 5 suitcases all the way to hotel. I have a heart condition and wife has Alzheimers. Upon getting to hotel went inside and asked why phone wasn't being answered? Person at front desk stated all calls are answered promptly (first lie). I then asked why we were not notified of marathon? He said all guests were told (2nd lie).I told him we were not notified and he said it made no difference because shuttle was not available during marathon. All during this time he had this snide smile on his face. No apology!!! I do not know how other people got back to hotel but assumed they just waited until course had been opened and took a cab or UBER. Complained on their survey but heard nothing back. I paid for a service they did not provide. Love the hotel but will not stay again because of front staff attitude, lies and lack of any sympathy. A simple apology goes a long way.

Love the balcony view of the water, very quiet hotel . Definitely stay here again

5-STAR Experience at THE MAYA. I highly recommend staying there! Great location and the comfiest Bed I have ever slept in at a hotel. Truly Wonderful atmosphere and vibe!