As a Hilton Honors Diamond member I enjoy staying at different properties across the Hilton portfolio when I visit a particular area. For my first night in KC I chose this property as it was close to my activities within the city. Whenever the a Hilton hotel carries a name, such as President, you should know it's likely an older building that existed before the Hilton flag was added. True, this is an older building, if that means anything. It has a grand lobby with plenty of sitting space, but the amenities upstairs are standard to what would be expected from a flagship Hilton.As I always do, I checked in and chose my room via the Hilton app the day before arrival. Upon arrival as my train was late, with check-in already done I went directly up to my room and settled in for the night. I was up on the 10th floor and had been upgraded to a nice suite likely due to my status. Only thing strange was a high window almost over my head, but there wasn't much to look out at that late at night. I found the WiFi, Climate control, and TV worked fine. The bathroom was amply sized with enough counter space to put down my toiletries.Staff was friendly during brief interactions. Satisfied the next morning I checked out in person and the staff was gracious to hold my luggage for me for the day while I was enjoying the city.Overall this property comes recommended.

I have what I think is a serious gripe with the hotel's policies. Before I get to that, I'm going to speak about the positive:- The staff was extremely nice, courteous, and professional.- I was upgraded to a room, most likely because of my Hilton Honor status, and it was still a nice touch.- The room itself was very lovely.- The location was excellent, downtown Kansas City.- It's a beautiful hotel with 1920-style woodwork and a lovely bar.My main concern was that I had checked in for a pickleball tournament and was only staying one night. I asked the young lady at the desk if I could negotiate a later checkout, and she seemed unsure if that was something she could do or not. I waited until the morning, and I had to be at the tournament at 8:00 a.m.The lady at the desk, again very nice, said the best she could do was a 2:00 p.m. checkout. I said, I don't know when the tournament is going to finish. Is there any way I could have a 3:00 p.m. checkout? I'm willing to pay $25-$50 for the extra hour. She didn't think that was possible.I said, You know what, okay, fine. Hopefully the tournament ends by 2:00. It was clear to me as the day went on that I would not be finished by 2:00. I used the text feature with the hotel and was texting. Long story short, I was charged $150 to basically stay an extra hour. I realized they had me with no leverage because I had my luggage there and I really needed to take a shower before I left for the airport.Again, I offered to pay $25-$50 for an extra hour, and I was told that simply was not going to be allowed. Make up your own mind whether or not they were right..

This is a good place to stay. Check in and staff were good. The one-king bed room was clean, comfortable, roomy and quiet. You could tell some normal wear-and-tear in the room, but it was not a deal breaker. Parking is in the next building and a short walk. Several different restaurants are a short walk from the hotel.

Asked to switch prepaid stay and was declined at all levels. Congratulations Hilton on earning $ without giving any service.

Business traveler. LT Gold at Marriott. LT Silver at Hilton. Hotel is well located. Needs a full PIP. Bathroom tired. Beds squishy, too soft. Loud AC. Room not particulary clean. Internet wasn't working, which was an actual issue. I stayed in room 303. Windows went directly into a gable. No natural light visible. Front desk staff fine but bordering on disinterested. Valet was actually the best service in the hotel. No full breakfast restaurant. Only small cafe w/ yogurts, etc. Don't stay here unless you book late and need to be DT for an early meeting.