Terrible customer service at checkout! Tiny pool with no shade! Food was good!. Not accommodating! Stay elsewhere!easy walking distance from some venues. Pet friendly! Parking was good! I’d disrepair in some places! Ice machine on my floor was broken

Our rooms window shade was in shreds.. I’m surprised that they have cleanings every day and they see this blind and nothing is done about it. I’ve attached a picture… the showerhead in our bathroom barely worked, but it was also about 25 years old because I had one just like it in my house 25 years ago.

We like the location of this Hilton Garden Inn, right off the highway, well lit parking lot, clean lobby and rooms, and right next to Ted's Escondido Tex-Mex Restaurant. We stay here several times a year for OU events and the staff are always wonderful and the hotel lobby and room are exceptionally clean. The only negative is that the manager has made a policy that the Hilton Honors $10 My Way credit is only good the day you check in (at the bar or for snacks) you can not use it in the morning for breakfast (which has been a benefit at every Hilton Garden Inn across the country we have stayed in). So its odd that this is the only hotel where you can't apply the My Way credit to breakfast. So we recommend you change your My Way to receive 750 extra Honors points instead of missing out on the $10 (or $20 if you are a couple) credit.

Stopped over on our way out of Oklahoma City to Houston. Room was Hilton quality, very roomy and comfortable. The offered breakfast was good. Location is near many restaurants. Staff were friendly and very helpful. Good stopping point. Was welcomed as Hilton Honors member. Would stay here again if in the area.

!. My room was given to another guest. The hotel could at least verify the name on the reservation. Perhaps they need to ask for identification to match the correct guest with a similar last name. In my case, I have two last names and the gender was different from that of the guest given my room. So, the clerk has to see if he has a room ready for me. Problem is, I have a medical concern and needed immediate access upon check in, which is why I had been preassigned that room number. 2.There were dirty towels hanging on the rack next to the sink. Although they were neatly folded. 3. Empty shower gel container. Just how many guests have to use that gel before the bottle is empty. clearly it had not been checked. 4. Came back to the room and discovered the room had not been cleaned. 5. So, now I know why there were dirty towels and the empty shower gel container. 6. I thought there were supervisors who checked to ascertain the housekeeping assignments had been correctly done. 7. Apparently not! Just how many times has the room not been cleaned after guests? Please do not offer insincere apology, citing busy weekend with a lot of out of town guest for the university graduation as an excuse. I sincerely hope my next pre-booked stay with this hotel chain lives up to the expected level of service I have been accustomed to receiving from this hotel chain.