I had a pleasant stay at the Hilton Garden Inn Cleveland Airport. The service from the staff was outstanding—a special shout-out to Brandon at the front desk, who was fantastic and accommodated an early check-in! The shuttle service was also seamless, and the driver, Julio, was extremely friendly and helpful. The only minor downsides were a bit of an annoying turpentine/paint smell in the area during my stay, and some confusion at breakfast. I paid for the buffet, but it wasn't made clear that the made-to-order eggs were already included in that cost rather than being an extra charge. Overall, the excellent staff made it a great, stress-free trip, and I would stay here again!

We booked this hotel last minute after our flight was canceled. When we arrived, a staff member told us there was no electricity in the hotel due to the heavy rain and that we could cancel free of charge. Since we had booked through Booking.com, they asked us to contact Booking.com, so we left and stayed elsewhere.For the next two days, Booking.com repeatedly tried to contact the hotel but received no response. Today, we were informed that the hotel refused to refund us.This is completely unacceptable. We were clearly told that we could cancel free of charge, yet they later refused the refund and ignored all attempts to contact them. Extremely unprofessional. They left us stranded, failed to honor what they personally told us, and handled the entire situation in an extremely unprofessional way. This was one of the worst customer service experiences we have ever had. We will never stay here again and strongly advise others to avoid this hotel.

I booked a room to share with a friend; I stayed the first night and it was very comfortable. Room was quiet and clean, bed a little soft for me, but comfortable enough. Water was hot, plenty of towels ,etc.The purpose of the stay was a function in a town about 35 miles south that my friend and I were both attending. She arrived directly to the function Saturday morning. We arrived at the hotel around 7pm the second evening and the lobby was rather full of people and also warm. We had our first load of luggage but when we got to the elevator bank, the button didn’t work. I went back to the desk to ask about the elevator and was told that a big storm (she said ‘tornado’ but it was a thunderstorm) had gone through and there power was out. Our room was on the 7th floor. I asked what our options were and she said, well, we could wait in the lobby, that the power was estimated to come on around 9 or 10pm. I said that wasn’t an option, we needed to get our stuff to the room, shower, change and find dinner. Note, the lobby was well-lit.This was when the “well, I understand, but there’s nothing we can do” started. I disagree. We are a74 year old and 58 year old not in the best of physical fitness. But too bad for us. A nice young guest offered to help us carry our things up the stairs. 7 flights. When we got to the top floor, there were no lights in the hallway and we had to use our phone flashlights to see.We entered the room and the light in the vestibule and the bathroom worked. The air conditioning and power outlets did not. We had to make one more trip down and back up. So then we REALLY needed showers. We then takes down the 7 floors one more time and went to dinner. We noticed that businesses and buildings in the same area all appeared to have power.When we returned, around 10pm, the power was still out. Now they said, hopefully by morning. So, up we climbed again. We plugged in our phone chargers and hoped they would charge up at some point. I called the front desk and asked if they could move us to a room on a lower floor so we could move our stuff that night and then have an easier time in the morning with all of our luggage. Now, their system was down and they didn’t know what rooms were available (that seems surmountable, but they weren’t into critical thinking). I asked if they could ‘walk’ us to another Hilton property nearby so we could sleep in air conditioning. No go. The front desk staff was basically helpless.At 4am, the sound of the air conditioner coming on was so welcome! I was able to get some sleep then. My alarm was set for 6 and I called down to see if the elevator was working. The person answering the phone said she had just started her shift but that the power was on. I said that I knew that, but was the elevator working? I had to ask her to go check and call me back…which she did (literally, the elevators were around the corner from the front desk).We packed up to head down to our cars (yay, elevator!) and I stopped at the front desk to turn in my key. I asked what accommodation they were making considering the power outage and she said ‘here breakfast.’ I said, I booked a hotel, not a restaurant and that was not acceptable. She gave me the manager’s business card and I will be contacting him. If I wanted to go camping, I would have done so. I thought the room rate was fair, but I booked a hotel with elevators, air conditioning and decent reviews. I got that one night, but not the second. Hilton can do better than this.

I stayed in this hotel one night and three things broke. Also, the tub lining was disintegrating and lined in rust. The carpet is worn and dated. I suppose parking was fine and online check-in via the app was easy, but that's about all I can say. Oh... and breakfast is $18.

We had a Bowling Banquet there on Friday May 29, 2026. Everyone that we came in contact with was very nice and accommodating. The food was very good, and the atmosphere was inviting.