My stay at SpringHill Suites at Solon was a disaster from start to finish. I was part of a group reservation for a church reunion. When I arrived, I was assigned to room 431. When I arrived in room 431, the toilet wasn't clean - to my horror, the toilet was filled with fecal matter (feces). The bathroom was in unacceptable condition. I reported this to the front desk and was reassigned to room 435. I had just arrived from the airport and it was an inconvenience to pack everything up and move to another room. When I arrived in room 435, the bathtub was dirty and there is a huge stain on the ceiling from a previous water leak, which may have signs of mold. The water in the sink near the bathroom would not get hot.On the evening of Saturday, September 19th, the power went out at 10:45 pm for almost 6 hours and was not restored until Sunday, September 20th around 4:15 am. I was on an upper floor, and without power and air conditioning, the room became extremely hot, making it difficult to sleep. The wi-fi also went out due to the power outage and wasn't restored until the afternoon of September 20th. There were a few disabled senior citizens that were part of our group and they were in a hospitality suite in the first floor when the power went out. The elevator wasn't working, so they were stuck on the 1st floor until 3:00 am, and eventually had to walk up multiple flights of stairs with canes. I reported my horrible experience to Steve, the general manager, and he was dismissive of my concerns and combative. He should not be working in customer service. I asked to be compensated for my experience. Initially, he offered Marriott Bonvoy points, which I declined, as I am not sure if I will ever stay at a Marriott property again. Eventually, he took off 1/2 the cost of one night of my stay, which was inadequate compensation in light of my horrible experience. My uncle, who was one of my disabled family members impacted by the power outage, also contacted Steve and was offered nothing to make up for the experience of having to walk up multiple flights of steps, with a cane, since the elevators were not working. Avoid this hotel like the plague.

I would advise people to find another hotel to stay in unless you don’t value your sleep. I have a hard time sleeping, but I was sleeping when the fire alarm went off at 1 AM then 2 AM so I did not get any real sleep. Many people were dressed and left. Front desk were very nice people. Rooms were below average. The lobby was a joke, in fact, I don’t think I have ever seen a worst lobby with folding chairs. I would never stay in this hotel again.

I rarely leave negative ratings, but the callousness and incompetence I experienced at SpringHill Suites Cleveland Solon was completely unacceptable. We were caught in dangerous weather and road closures during a cross-country drive. We originally called and asked to check in late due to the delays, but when it became actually unsafe to continue and we had to spend the night elsewhere instead of continuing on, we called again to request a cancellation or a date change for our refundable booking. But because it was so late in the evening, we were told to stop by the next day so they could see what they could do. That was a trap.Upon arrival, the desk clerk Vicky was openly hostile and rude from the moment we walked in. She refused to offer any assistance at all and instead offered us the courtesy of using the room we paid for...for exactly ONE HOUR because they were kind enough to give us a late check out as our original reservation would have already expired. The absurdity didn't end there. The key Vicky gave us didn't even work. When we returned to the desk, instead of an apology for the error, she coldly programmed another key and informed us that we now had only 45 minutes remaining because her faulty key had wasted our time. When asked for a manager, Vicky claimed none were on-site but insisted that the manager, Sonya, fully endorsed this appalling treatment of guests. Instead of being the hero of this story, they decided to kick us while we were down.We had originally intended to stay here again on our return trip, but we booked elsewhere instead. If you value basic human decency, stay elsewhere. Save yourself the stress and the insult. Take your money somewhere that respects its customers. Find another hotel where the staff and management actually understand the meaning of hospitality. I would give the SpringHill Suites Cleveland Solon negative stars if I could. Truly awful.

Room was not overly clean, there were food crumbs in several places. The complimentary breakfast was terrible, the hot food was cold. The pool was very busy pretty much the entire time we were there with what appeared to be the same group of people, older kids in the pool and adults around the pool area.

We just stayed here for 2 nights while visiting the Cleveland area. Overall our stay was great from start to end!When we checked in, Sarah at the front desk gave us a very warm welcome. She was so friendly! She assigned us two king rooms up on the 4th floor. (Rooms 416 and 431)Both the rooms were spotless and had no funky smells or odors. Overall, this property seemed very well maintained!The beds were super comfortable. They were a bit on the softer side but I slept very well both of the nights. The elevators however were very shaky and did seem well maintained. I honestly didn’t feel too safe riding any of the two.The only other issue I had was the fact that we could hear everything in the room next to us. The worst was when anytime someone showered or used the sink, we could hear it really loudly.If it weren’t for the elevators and the thin walls, I would’ve easily given this place a 5 out of 5. Also, Christina at the front desk was so sweet!! Honestly all of the front desk people whom we interacted with were so sweet!For an older SpringHill property, it honestly is amazing!! I would definitely consider staying here again. I’m just hoping they can fix both the elevators!!