My fiance and I have a disabled daughter. She loves to swim. So I saw that this hotel has an indoor pool. I called the hotel to see if their pool was heated and the lady at the front desk said that it was. So I went ahead and booked the room for the night so our daughter could swim. To our surprise the pool was freezing cold. I asked the lady at the front desk if she could go into the maintenance room or something and try to turn the temperature up. She went into the room and tried to turn up the temperature but there's something wrong with the heater. After an hour I was walking the halls and I bumped into the front desk lady and I guess a maintenance man. He informed me that he fixed the heater and wait about an hour and the pool should be okay to go swimming. So we waited an hour and then went in the pool but the pool was still freezing cold. We did go into the swimming pool for about 3 minutes because my daughter's lips were turning blue because the water was so cold. So we waited until the next morning but yet again the pool was still cold. If I would have known this I would have never booked a room at this hotel. I basically spent $160 to sleep in a different bed. I mean I was told that the pool was heated and it was freezing cold. I wasted my money. I am beyond disappointed and upset. The whole reason for the stay was so our daughter could go swimming and this did not happen. There should be an employee that is checking the pool to make sure that it's warm enough for people to swim in. Also the carpet in our room has red stains all over it. And there was hair all over the toilet and inside the tub. I had to clean the toilet before we were able to use it. Employees need to do a better job of cleaning the rooms for guests. Again I wasted $160 on a room that was dirty and a pool that was freezing cold.Trip typeVacation · FamilyRooms1.0Service3.0Location3.0RoomsThere was red stains all over the carpet there was hair on the toilet and in the shower area. I had to clean up somebody else's hair before we could use the toilet. That is unacceptable. I didn't spend this much money to come to a hotel and have to clean it. Again I wasted $160 for nothing.Nearby activitiesThe pool was freezing cold and are disabled daughter could not swim. Very disappointed. Again wasted $160 for nothing.Noteworthy detailsEmployees need to clean the rooms better. Also an employee should be checking the temperature of the pool so the guests can actually swim.

Great hotel with excellent service and location. And the staff is always so kind. The front desk attendant Carla was so nice and helpful for my stay. Will be staying here again!

Hotel is in a quiet area, extremely easy access from I-77. Room was very clean and quiet. Need to ask for cups and limited electrictral outlets. Breakfast offered numerous options.

Horrible! DO NOT ‘RESERVE’ a room here! THEY DO NOT honor YOUR RESERVATION! They gave away both our room and another room in our reserved block. Blatantly screwed both of us. Both rooms were reserved, both far ahead of the date AND confirmed the day of the reservation -IN PERSON! We had a nearby wedding. My wife was told at 2 pm that we could not check-in yet, so she confirmed that we needed a ‘late arrival’. She was told that as long as we were there before midnight we were good. When we arrived after the wedding just after 11 pm, we were told they had NO ROOMS. The other couple we were there with actually had checked-in at 4 pm that day, and was given their room key. When they arrived back at the hotel they FOUND OTHER PEOPLE IN THEIR ROOM! YES-the Hampton Inn Akron South actually gave their room away to other people! This could easily have been a dangerous situation for them to walk in to an occupied hotel room. This hotel clearly does not understand or respect what a ‘reservation’ actually is. DO NOT go there. And- to add insult to injury- they have fake ‘customer happiness’ signs all over their lobby. Clearly BS

Hotel was staffed with friendly Black workers and management. Hotel room had plenty of clean towels and soap. Room was spacious and clean. Located close to Target and many restaurants.Something needs to be done about the automatic slamming hotel doors. Very loud. The hotel walls were a bit thin. Breakfast fruit/food was not ripe or healthy.