I rarely give reviews for anything, but our terrible experience there convinced me to create an account and make an exception. I'd give this 0 stars if I could.For two nights of a four-night multi-room stay during Hall-of-Fame weekend, the fire alarm went off several times. The staff claimed it was malfunctioning/being tested/under repair, but mysteriously these malfunctions only happened between 1-3 am.(While the fire alarms woke up most of our party, 1 of our reserved rooms fire alarms made no sound at all...if there had been a fire, that part of our group would have died in the fire)One of our party was bitten by a insect/spider at night warranting a doctors visit.Towels and toilet paper were never cleaned/replaced/updated--we had to keep chasing down staff in the hallways and asking for both (they told us they had strict instructions not to service any of the rooms while guests were there).One room was rank with mold and mildow.Another room billed as non-smoking reeked of cigarettes everywhere...and the hotel was attempting to cover it up by stuffing scented dryer sheets into the A/C vents and blowing the fans at high speed.One family in our group couldn't stand it anymore and left after just one night. The front desk promised them a full refund for all 4 nights. The refund never happened. We and Expedia have attempted to call several times to get that refund, but those answering the front desk always claim that a manager won't be there until tomorrow.Another family in our group canceled several months before...they were still charged a no-show fee. We demanded they reverse that charge, and they produced a refund receipt going to somebody else's credit card (none of ours)...so somebody somewhere got a nice windfall, I suppose.Do yourself a favor and avoid this place like the plague. You will forever regret having stayed here.

We stayed during HOF weekend. The hotel was having issues with the laundry but staff was clearly improvising to the best of their abilities. The fire alarm also went off during our stay, which is an unforeseen circumstance and understandable happens. Felt safe to know they worked. Overall the staff was extremely accommodating considering the circumstances. Will be back next year.

We traveled to Akron to attend a memorial service for my former Commander. We booked the Courtyard by Marriott in Fairlawn, Ohio online. Our intent was to check in at 3:00PM, as posted on their website, change clothes and go to the visitation. We arrived at 3:04 and were told that we could not check in until 4:00 because the hotel’s laundry facilities weren’t working. Clean linens were not available until the laundry, which they had sent out, came back. What to do for an hour? “I guess you can hang out in the lobby” was the only suggestion offered. I still do not understand why check-in was suspended until the laundry came back. As other guests arrived, one Marriott staff member at least began to manually make a list of who needed to check in.After 4:00PM we checked in and the room was adequate. We went to the memorial visitation then returned and settled in, expecting to attend the funeral service the next morning. At around midnight, we were jarred awake by the hotel fire alarm. We grabbed a few things, heading out but the alarm stopped. We went to the lobby and I was told maintenance was working on the system and the alarm was accidentally triggered. We returned to our room and tried to settle back into bed when the alarm sounded again. After several minutes, it sounded a third time, then later, a fourth time. Four times in an hour.After the fourth false alarm, I went to the lobby and was told by the night manager that these false alarms were beyond their control. She said the fire department had been out and told them what to do. I had to ask if compensation would be offered to us for the ruined night. The manager begrudgingly discounted the room rate, but only because I had asked. Later, when I did checkout, the manager commented she’d be giving all guests bonus Marriott Bonvoy points. I told her I didn’t have that card. She asked, “Would you like to set one up?” I answered, “Certainly not now!” My wife got very little sleep and the startling shock of being repeatedly, alarmingly awakened triggered a chronic, painful condition in her. Consequently, we had to miss my friend’s funeral and return home. Any bright spots? At least the French toast breakfast was well presented and tasty. I realize that things happen, but when guests are dramatically inconvenienced they should still be treated courteously and made to feel they are being respectfully accommodated. The mission in the hospitality industry used to be making guests feel welcome. Now it seems to be protecting corporate objectives. Customer service is clearly a low priority at the Courtyard by Marriott in Fairfield, Ohio.

This hotel is in serious need of refurbishments. I stay often in Courtyard properties for work travel and this is, by far, the most disappointing one I’ve ever been to.The bathroom had what appeared to be mold on the ceiling, there were weird brown stains on a lot of the trim around the bathroom and closet doors and there were splattered stains on the walls. The bed was clean, but the pillows were terrible (very lumpy). All of the outlets were standard (there was no USB in sight) - which shows how outdated the rooms are.The attendants at the front desk were kind enough, the one at checkout this morning was a bit strange, wearing a stained sweatshirt, and didn’t bother asking how my stay was, but it was early.Overall, while the location is central, there is no other reason to pay the cost the property requires for such unkept rooms. I suggest going somewhere else.

Hello stayed at this location back in May great location, the staff was amazing room nice and clean would definitely stay here again.