Came in today to have my engagement ring cleaned and browse watches for a wedding gift to my soon to be husband. Gabriel treated us with the upmost respect and best customer care I have ever...

WARNING: Kay Jewelers will waste your time, mishandle your custom jewelry, and refuse to take responsibility for their own mistakes. If you're considering buying or servicing a ring here, don't....

SCAM ALEART!!! I am beyond furious with this experience. I ordered a ring design similar to the one on the left, which was supposed to have 1 carat of diamonds. Instead, I received the ring on the...

We have been customers of the Kay Jewelers since 2008. This latest experience has been the worst one yet. I came into the store on April 17 to drop my jewelry off for cleaning inspection dip and...

I wish I can give Zero Star! False advertisement, rude stuffs, managers... after 66 days of order, 3 mistakes, many trips, times, frustration..., total process is 2.5 months. This piece of gold...