As others have mentioned, this hotel could use a renovation but we thoroughly enjoyed our stay. Everyone was super nice and accommodating. I requested a very quiet room and we didn’t hear a thing. Great view of the marina from our balcony. The bed was quite comfortable and huge bathrooms. The location was great for walking the downtown area. We also enjoyed the gym which had a lot of variety. You are always treated like royalty at the Ritz.

The most outdated hotel. Definitely not a 5-star hotel. The front office staff were unfriendly and inexperienced.

This was a beautiful hotel. Some staff were excellent . Beach club was wonderful . Shuttle comes every hour . Great place to stay in Sarasota .

The ritz Carlton is a lovely hotel with very friendly staff on reception. The weather was incredibly wet for 3 days out of the 7 when we were there so we didn’t use the pool at the hotel and it also meant we tended to stay in rather than walk to town. However the walk to downtown restaurants is quick and easy and I recommend green zebra in town for great breakfasts. The jack dusty bar at the restaurant had good bar staff and good food but it did feel a bit like an airport lounge decor wise. Just wasn’t luxurious enough for a ritz. We enjoyed our meals though. We stayed for a week and on 3 occasions our room was not clean and serviced until about 5pm which we found was rather late when wanting to get ready to go out to dinner. It meant a very rushed shower one night. However the cleaning is to a high standard. The balcony of our room was a pleasant place to sit. On our last day we had a disappointing experience at the beach. The weather was windy so we understood why beach umbrellas were out of use, but the sturdy umbrellas were in use for some people. We didn’t need to pay for more luxurious loungers but we did need an umbrella as the sun was strong. The guy offered us one to rent for $25 just for the parasol. Although frustrated that after paying an expensive resort fee on top of our room rate, we had to pay extra, but we agreed. He then went to the effort of drilling a hole in the sand and erecting the parasol. However, the manager called Mike decided that no, unless we pay extra for luxurious sunbeds then we can’t have the parasol as there aren’t enough strong parasols (get more then Ritz) and he made the guy actually remove the parasol and take it away. It felt petty by him but humiliating for us. Only a handful of people had paid extra for the parasols but not more so it was bizarre to see the unpaid for parasols just in a pile waiting for rental. It felt insulting and we had to leave as we needed shade. Mike told us to sit by the pool instead but we had paid for an expensive holiday to enjoy sitting on the beach. Frustrating and not what we would expect. Beach shuttle was good with friendly drivers. Location was good as the restaurants in downtown are great.

This property is tired, poorly maintained and nowhere close to what anyone should expect from a Ritz-Carlton. The wallpaper was literally separating from the walls, the carpets were dirty and badly worn, and the room had a persistent musty smell. Even the telephone did not work.The condition of the room was bad enough, but the complete lack of responsiveness made the experience worse. When the air-conditioning stopped working, it was extremely difficult to get anyone to take ownership and resolve the problem. The managers appeared indifferent, and every attempt to speak with one was met with the same explanation: they were “in a meeting.” The general manager was never available.Luxury hospitality is not simply a recognizable name on the building. It requires well-maintained rooms, responsive management and people who genuinely care when something goes wrong. This hotel failed on all three. The physical condition is unacceptable, the service recovery is practically nonexistent, and management seems either unwilling or unable to address legitimate guest concerns.At Ritz-Carlton prices, guests should not have to chase management for functioning air-conditioning, a working telephone or a room that does not smell musty and look neglected. This property needs a major renovation and, just as importantly, a management team that understands accountability. Until both happen, I cannot recommend staying here.