Yes, be prepared for some time waiting. Plenty of people give really low ratings because of that. If you show up knowing you might have some time to kill, and bring something to read, things are...

Be prepared to WAIT. For a WHILE. They told me 1.5 to 2 hours. That didn't include the 2 hour wait before they even got to on my car.

Came back after 2 hours and found out they haven't even touched my car yet. Was told to wait 1 hour and 30 minutes more.

I made an appointment to get my mom's tires changed and we arrived a bit earlier than our appt. We went straight to the lobby and waited for someone to help us but no one was there. We rang the...

Waited over 30 minutes at the desk while only one employee was assisting customers. He was already helping someone before I arrived, and during that time, four more customers lined up behind me....