Bus drivers are often rude and seem to hate their jobs. Just working for their $30 per hour wage.

Going to the US, I expected public transport to be not that great in a city relatively small like Ann Arbor is. However, as a college town, AA has a pretty good bus system. The bus fares are quick inexpensive, 1.50 USD, or even included in your M-Card if you're enrolled at the university. Buses are fairly on time - you can also check online if and how much your bus will be delayed. The bus drivers are incredibly nice.Two things would greatly improve the service, however: first, make sure that the bus stops not only indicate which route is served but also the direction (or end stop of that line). It's sometimes not clear to non-locals which bus will go where, even if you've found a bus stop. Second, one more hub apart from the Blake Transit Center could potentially reduce the waiting time for a connection greatly. Sometimes it takes you forever to get to a place that would be 10min by car. That's unfortunately where the cab services tend to kick in.

I travel daily on the bus, and they have good connections, and mostly run on time with the exception of some inclement weather. I have found the staff to be professional and courteous.

I expect to be taking the bus from Ann Arbor to the airport next week. But my great experience started today. I left my cell phone at the 2700 S. Industrial Highway location today pretty close to closing time. By the time I discovered it was missing and we made a few wrong turns, it was after 5:00. But two lovely kind women waited past 5:00, unlocked the door and handed me my phone. What they didn't know was that I was in town to help a friend through his cancer surgery tomorrow. Stressful enough but having the phone means I can contact his only child in China to let her know how things are going. Many many thanks.

I rode the bus to work for several years from a park and ride lot. Largely, the buses were on time and on schedule with some minor delays. If I had any concerns, I raised them with the ombudsman for AATA and the concerns were addressed appropriately. I found most of the staff who answered the phones to be helpful and knowledgeable, especially when I sought route information for a route I did not ride routinely. AATA is a very economical, safe and easy way to get not just to downtown Ann Arbor, but around Ann Arbor as well. I highly recommend it over trying to find parking in downtown Ann Arbor.