OMG I was so bummed with this trip-we stayed in August before a flight and it was so good I booked a stay in Sept before our flight. Last time it was so quiet and the bed so comfy actually slept well, not always easy the night before a trip. The pool was walk in warm last time, just barely warm this time. The water stations are nice, love the cold water at the ready-just have to walk a ways to find it. Our room was not quiet this time, something going all the time making noise-hubs thought it was airplanes but I don't think they are coming and going every 15 minutes all night. We were directly across from the elevators so I thought it might be that, but then again, every 15 minutes? Huge disappointment, not sure we will stay here again.

The open space was a bit too open for my comfort, but stayed for one night and enjoyed my room, dinner. Staff was nice. I think to realize the true value of the experience, I would do so without a large bag: there is a convenient TSA station extremely close to the hotel lobby. Will stay again, I’m sure - primarily for one night.

We stopped to get a sandwich here for our plane trip. The bread was very good and the server Tavan was very nice.

Second time is the charm! We did not have a good experience our first stay here, but Troy from marketing stood by his word and ensured a great experience our second time staying here. Excellent hotel for those leaving DTW on an early flight. Can't wait to stay again this December! Thanks again Troy !!!

I’ve stayed many times at this hotel over the years. It is a standard Westin with decent but not too special rooms. Main selling point is, of course, its location just off the main McNamara concourse at DTW. Airport view rooms can be worth it although you may be looking at a wall or people walking on the concourse. The security point between the hotel and terminal can be a time saver. Restaurant is good although breakfast service can be slow.I am ranking this down from a very good or excellent because of a recent negative experience. We arrived from Europe to find our late connecting flight had been cancelled. I booked a room on points which I later cancelled when we were booked on another late flight to a different area airport. I was expecting to forfeit the points because of the late cancellation. Instead I found five days later that the Westin had charged my credit card for $429. After contacting the hotel’s accounting department I received a strangely phrased and long cut&paste form response stating that, in brief, this was their policy and they couldn’t do anything for me. There is no mention on the booking or cancellation confirmations about this policy. It just states that late cancellations will not receive refunds.Is this secret policy good for the hotel? It is! Is it good for the customer? No! Is it an unfair and capricious bait and switch? You betcha! It is unfair because it is not stated up front. It is capricious because they can basically change anything they want too irrespective of what the actual $$ rate might have been. Guess I should be glad they didn’t charge $629 or $829?Oh well, we’ll chalk it up to the greed of yet another company more interested in making a quick buck than respecting long-term clients.