The staff members here are amazing! All of them are just lovely and make the experience much better!

Absolute nightmare when It comes to having a bear delivered! Don't bother paying extra for next day or expedited. They will send it when they feel like sending it. I'm so upset about my experience.

My grandchild built a bear but when we went to pay they could not get their payment system online. Refused our offer to pay cash and said we could either pick it up later or give it back. Since...

Hands-down, the best build a bear around it's never crowded ! I have been to Great Lakes and Somerset and prefer this one despite it being a kiosk. Patrick was our build a bear helper, and he was...

this deserves 0 stars i had a horrible experience with my bestfriend. she went to put a voicemail from someone she deeply cares for who passed and they were completely rude and disrespectful. make...