Staff is amazing they understand that life happens.

Red Roof Inn was not a great experience for me and my children. When I came here from out of town, I checked in at 2 PM. I never went to the room at that time, but I came back at about 6 PM or around 7 PM. I wasn’t even in the room for less than 30 minutes when I decided we were checking the sheets. They were sitting on the bed, and there was hair all on the bed. The room smelled like smoke, even though it was supposed to be a non-smoking facility. I couldn’t tell which bed was worse because both beds were nasty.I stripped the whole bed thinking, “Okay, well, maybe I can just change everything and do it myself,” but that’s not what I paid for. The actual mattress had crumbs, cookies, and stains, and it looked like pee stains all over it. It also looked like bugs or something had been in there. The room was very, very, very unacceptable.They showed me other rooms, and they were even worse. At that point, they said, “You know what?” I decided I was leaving with me and my children, so we left. I was promised a refund, but I didn’t get a refund. I was told I could only get a refund for one day because I checked in and had been there for six hours.What I mostly didn’t like was how uncomfortable I felt as a woman of color because of the way they were talking to me. The general manager’s name is Jessica Pletta. She was nice but nasty at the same time. You also had a young lady named April who slammed the phone and hung up on me. They were very rude, very nasty, and very unprofessional.They talked to me as if I was the problem. Jessica stated to me, as a general manager speaking to a customer, “I’ve never had complaints.” I thought that was very funny because I know what they’re used to and how they may treat people who are less fortunate and cannot afford most things, and I get that. But what you will not do is treat me like the rest of these people or speak down to me. She made me very uncomfortable, and she wasn’t pleasant to me at all.I tried to hold my composure the best way I could, but to try to blame me for a mistake or something that is part of them was very upsetting. They were very unapologetic toward me.They also told Guest Relations that they reached out to me because I gave them a one-star rating. No one ever reached out to me. I wouldn’t be complaining if someone had reached out, nor would I have gone in there. They talked a lot over the phone, but when I went in, no one had much to say.I would never, ever, ever rent any of their places anywhere in the United States again. I have stayed at Red Roof Inn before, but they have ruined that for me.All I asked for was a refund so me and my children could find somewhere else to stay. Fortunately, I was able to find somewhere else, but I shouldn’t have had to go through this.Would I recommend this place to anybody? No. The answer would be no. Horrible place and a horrible experience.

Great location, Clean rooms, pretty quiet and really nice staff.

Had a wonderful time here. The place was

Just having issues using my points for a free night