Extended Stay America's official website advertises that every room includes a fully equipped kitchenette, but when I arrived, I was shocked and confused to find every drawer and cabinet empty. I had to ask the front desk why, and that's when the angry young lady snapped that I would need to pay separately if I wanted a cookware kit, a dinnerware kit, and discovered the next morning that also includes a shower kit with basic toiletries. None of this was explained during check-in, and I couldn't find it clearly disclosed in Agoda's booking information. I only learned about these additional charges because I discovered the empty cabinets and had to ask. Guests should also know that the free Wi-Fi can become slow with multiple devices, with paid upgrades offered for faster speeds. In addition, every local and long-distance call made from the in-room phone is subject to a $1 surcharge, even if the call isn't completed. My concern isn't that hotels offer optional services-it's that guests deserve to know about these potential costs before they book or check in, not after they've already paid for their room and discovered them on their own Another thing guests should be aware of is that the front desk isn't staffed 24/7. It closes promptly at 10:00 p.m. every night, reopens at 9:00 a.m. on weekdays and 10:00 a.m. on weekends. I found this out the hard way when I stepped outside briefly in the early morning and my room key stopped working. Since the front desk was closed, I had to call the hotel's after-hours number, which connected me to someone at a completely different location who didn't even know which hotel I was staying at. They then had to contact the front desk employee, who was upstairs off duty, to come let me back into my room. If your room key stops working after the front desk closes, be prepared for delays and possible attitude from the employee who was probably sleeping This is something guests should know before booking, especially if they expect on-site assistance to be available at all hours. With no one to go speak with for some safety concerns I felt incredibly unsafe the entire night bc someone repeatedly walked by my room and jiggled my door handle. I can't identify who it was, so I'm not making any accusations, but it happened often enough to keep me awake throughout the night.Whether it was a guest or someone else, it left me feeling anything but safe. I didn't write this review because I expected luxury-I wrote it because I expected honesty and integrity and safety.Travelers deserve to know what they're paying for before they arrive, not after they're standing at the front desk or discovering empty cabinets in their room. Between the undisclosed add-on fees, limited front desk hours, after-hours support that isn't even on-site, unexpected surcharges, and an unsettling night where someone repeatedly tried my door handle, this stay left me disappointed and questioning the value of what I paid for. My hope is that this review helps future guests make an informed decision and encourages the hotel to be more transparent about what they advertise, what they provide, and what comes with an additional cost.

PEOPLE WITH SERVICE ANIMALS!! Please know your ADA rights before Ray the general manager questions you and ask for a license for your service dog, and tries to charge you extra money, the moment it was announced she broke the law by asking more than the two permitted questions, she backed up and let it go. This place is shady to the extreme.

Highly highly don't recommend. Poor customer service, nothing in the kitchen you have to buy everything, you have to pay for towels. No i ce machine.. I stayed for two nights and won't stay again. I have always loved this chain. But going forward I will think twice. There website is not clear.

This hotel comes equipped with friendly staff, double charges, with no refund, roaches, spider bites, mystery stained sheets, dirty towels which requires a $2 exchange fee no onsite staff after 10pm you must call the number on the door average response time is 25-45 min best of luck. The staff is genuinely friendly. However it took a spider bite a room change and complains before the manager finally put in a work order please be advised bring your own sheets, towels, roach spray. Ignore the smell the hallway.

I think this is the best deal near Grand Rapids airport. You can even take the Rapid bus #27 here. It was clean, with a refrigerator, stovetop, and microwave but you need to bring dishes. I liked the oatmeal, coffee, tea, and hot chocolate options in the morning. The receptionist was pleasant at check in and didn't charge a check in fee like they do at nearby Knights Inn ($25+ $80.50 they did let me cancel this reservation after they told me about the check in fee on top of what I would have paid $80.50). WiFi was strong and easy to use. I slept well.