Outstanding experience and great value. Staff was very friendly and professional at check-in/out. Room was spacious and clean and the hotel was quiet and peaceful. Bed was comfortable with both soft and firm pillow choices. Water pressure in shower was outstanding with extra towels in the room without having to make a request. Grounds are beautiful and being adjacent to a nature preserve is a great setting. Will absolutely stay here again next time I’m in GR.

Pros: spacious, cozy Lobby, with games & puzzles. Just footsteps away from the nature preserves trails. Access to aquatic center (though no wkd hrs in summer). Friendly, 24hr front desk staff. Standard hotel breakfast fare, but served family-style; major bonus pts for all the add-ins offered: cheese, bacon crumbles, coconut, granola, blueberries, brown sugar, sprinkles & chocolate chips!Cons: Breakfast area had no visual interest on walls/floor/ceiling. Bedroom was bare-bones, sharing blah aesthetic with breakfast area. Heat/AC unit was unbelievably loud, causing my husband & myself to wake up continuously throughout the night. No fridge in room. Ice machine but no ice buckets (though I'm sure if I'd have asked, I could've gotten one).

The environment was pleasant, and the staff were friendly and helpful. I enjoyed my morning walks in the beautiful surrounding environment and the various sitting options in the lobby especially at the fireplace . I look forward to staying there on my next visit.

Lovely hotel. Clean and quiet. Rooms are spacious, clean and well taken care of. The only complaint, and it’s a big one, is they say they have breakfast included, however their hot breakfast is consistently available. In fact the last two time we stayed, they was no hot breakfast. When they have a hot breakfast, it’s really good, but when they do not, the options are minimal. Please serve the hot breakfast more consistently, or least for the weekend stays.

Grand Rapids best kept secret. The rooms, breakfast area and lobby are spotless and roomy. Attention to detail is commendable and so appreciated! Customer service is excellent…special mention to Jim, Jane and Claudia who made our stay even better. Our go to place when in Grand Rapids.