We were down for EMS convention (hundreds of people) and I had left a couple very important items behind. I called and checked with staff since I wasn't too far away yet, but she stated they would leave a note but there was nothing she could do about it. I went into great detail on what the items were. I told her I had left there within an half on hour and she said the room was already occupied.She claimed she called and talked to the manager and I was told I would have to wait until the following day when the manager came in. UGH! I called right away and spoke with the manager, Gina. She didn't get a call, all the information nor what was left. She got a sticky note saying I left some medication. After I talked to Gina, she immediately went to the room and thankfully retrieved ALL my belongings. She apologized for it all and I felt was sympathetic and helpful. I told her I lived over 2 hours away and she said she would be there holding it until I got there. Thank you Gina for your help, your honesty and truly making the best out of a situation that could have been devastating. I hope the staff member got a talking to as this could have been handled much differently on her initial part, saved a lot of time, gas, driving, stress and this could have been a great review on her. She was dishonest with me, no compassion and lacked any customer service skills. Kudos to GINA for stepping up and showing me that there are still good people in this world.

Conviently located just off the interstate. The staff were very friendly and accommodating. The rooms were clean. The pillows and mattress were comfortable and the breakfast was good. Overall, a very nice stay. We would certainly stay again if we ever pass through again.

I booked this hotel a week ago at the Lowest Available Rate. I get on 2 days ago and discovered the rates had fallen dramatically (over $50 a night). I am a Choice Hotel member, so I called to see why this was happening to me. They stated (from a foreign country) that there was nothing he could do even though there is a Book with confidence when speaking of the lowest rate and even states it guaranteed by matching with the lowest rate in addition to a 50 gift card also. I received a message from a hotel person that wanted to know the details. However, after explaining in great detail, I haven't received any more contact for over 10 days now. Very shady practices associated with this hotel.

This Comfort Inn & Suites is always on point! You can't beat the location (right off the expressway) with free parking & next to Wells Fargo Arena & many venues & restaurants. The staff were super helpful & friendly--they even let us have a late check-out! The beds were very comfortable with crisp white sheets and fluffy pillows. The bathroom & other areas were very clean. We didn't get a chance to use the work-out facility or pool. The complimentary breakfast included hot items--scrambled eggs & sausage & DIY fresh Belgian waffles! Also breads to toast and many other offerings. Will definitely stay here again!

We went to an event at the Iowa event center. This hotel is just one block from the north entrance of the event center. The breakfast was great. Lots to eat and fresh. However this is an older hotel so the rooms are small and could use a little more repair. If you don't mind doing a few flights of stairs I would ask for a lower room. There are only two elevators and they are slow and small. Check in was super and the lobby is large. Lots of parking.