So I've stayed multiple times when I've had business in Des. Moines, my recent dependent experience with management staff.Overwhelming disgusting, rude.And very inappropriate. I'm being a single woman in a large city. It always made me feel comfortable when I stayed at an extended stay.This was my worst experience, and I'll never stay here again. And I will let everyone know. The general manager is inappropriate and things. Taste all good, it's okay to be inappropriate. And what inappropriately touch, just a woman, if my husband was there, he would have probably smacked them. I didn't call the police because I just wanted to get out of there. I ended up leaving. It's in the middle of the night at night. They went and stayed at a Holiday Inn express just up the street. That's what I recommend. Avoid this place. Avoid this place what that all means mm. I heard the general manager. I'm talking to a guest in the lobby loudly. Talking to the guest about a previous day. And yeah, being rude and disrespectful. That's not how somebody in hospitality should act. This is in a hotel. This is like it a place for hobos and deadbeach. Men smoking marijuana outside the door management, not saying anything they took away the breakfast. They don't have appliances that you can use not even a coffee pot. It's a shame. This place was once the pride passed. Of long-term and short-term places. Yeah, to stay. I'd rather pay hundreds more to be in a safe environment than here. I'm going to stay anonymous because I am petrified.What it could happen to my husband i've seen this post beware

To begin, I arrived at the property on May 3 for a stay until May 5. Upon arriving, I entered the filthy lobby and was privy to a rude reception. At the counter was a sickly, elderly gentleman that I assumed was dealing with a severe illness. His belongings were piled atop the hotel's rusted and frail luggage rack. I started my check in and was advised the elevator was unavailable/broken and that I'd have to use the steps, however, I could use the steps to reach the third floor. I had a lot of bags. Very inconvenient. The ill man was standing by the elevator, attempting to hit the number for his floor. He was told that the elevator was out of order. No one at the front desk offered to assist him with his things. Not one person. Very sad. He struggled immensely climbing the steps to the second floor. Upon arrival to my room, there was no toilet paper on the roll. Looking in the shower, it was uncleanly, there were multiple hairs, and I was only provided with 2 towels and a wash rag. I was in a rush and scheduled to be at an event in 45 minutes after my arrival to the hotel. When asking the front desk attendant the time it would take to get to Wells Fargo Stadium, I was met with ignorance and hostility. He told me it was a 45 minute to an hour drive. Please note, this is not what your website states. When returning to the hotel at approximately 3:30 a.m. The hotel keys were not working, the doors were locked, and the reception area window was completely closed by a retractable wall. I saw an employee enter the closed off area through a door while waiting and looking inside. We pounded on the door and yelled in to her. Crickets. She would not look and did not let us in. We could hear her talking loudly (on the phone) from inside the back room. I and a few guests called every number we had for the Extended Stay, yet no one answered the local or 800 lines. We stood outside in the freezing cold for over 25 minutes. A guest was finally coming out of the hotel and the door opened. The only reason we got inside was because I ran in before the door shut again and locked us out. When I entered, I knocked on the locked reception door and wall, wanting to speak with an employee. I was shivering and had the chills. We were told it would be a minute and asked what we wanted, but the door did not open. We explained we were locked out and wanted to go to our rooms. I also wanted to know why she didn't let us inside. I told her (Drea) that I saw her go into the back room while we pounded on the door. She aggresively denied our claims that she ignored us, and said she was only away from the office for 5 minutes. She (Drea) was shaking and disheveled. We concluded that she was on drugs. I received a new key and went to my room, dead-set on leaving the next morning, receiving a refund, and finding a different hotel. Straightaway, I fell asleep. When I woke up I started sneezing, had a fever, a runny nose, my throat and body were fatigued and sore, my throat was also pounding, and also swollen. I was soaked from night-sweats and still had the chills. I called Priceline and Affirm immediately and told them the situation. They attempted to contact the hotel multiple times, however, Drea said she could not confirm a refund and would not put them in touch with the supervisor. As I was lying on the bed, two centipedes sat next to my face. I jumped up and they scattered. I left as fast as I could after this happened. Furthermore, no one came to clean my room, there was not a blow dryer, there was no coffee maker, coffee, tea, and the kitchen WAS NOT stocked. Not even a fork. There were also a numerous amount of 'shady' guests. Don't let the photos fool you, this is not a nice area and the hotel is dirty. I don't leave bad reviews, but this was the worst experience I've ever had at a hotel. This stay should have been refunded, but management refused.

First mistake I made was booking on a 3rd party site-so we couldn’t leave after 1 night. The bedding seemed clean and beds were comfortable. Sorry that’s all the good I have to say. 1 bar of soap and 4 bath towels. That’s it for “amenities”. Also the website says continental breakfast. There’s none. TV did not work. The floor was filthy. Maybe swept. Definitely not mopped. I asked for a pet free room. Dog hair everywhere. We slept and left so I suppose we got what we paid for.

If you have low standards, you’ll be fine. Nothing atrocious and you’ll survive. But some things: the floor was sticky, the complementary breakfast was muffins and nutribars that ran out before 8am, the shampoo cleaned NOTHING, and my friend reportedly saw blood stains on the bed (cannot confirm, I didn’t want to know). The staff was very friendly and helpful. For the price, it was just okay. Buy soap because the dishes weren’t clean. I’m fine, but I’m more happy to be home than I’ve ever been.

First off it was my fault for booking a one bedroom. I ended up sleeping in the recliner for one night. I can’t believe they call this room a suite. Holes in the ugly green carpet. Had to ask for dishes to eat our delivery, no coffee pot in the room, if we asked we could have got a coffee pot but we were told they didn’t have coffee. What hotel doesn’t have coffee available in the room?? We went to the Pilot down the street for coffee. They had it at 6:00 Am by the front desk. Our room was very dated and dirty. We didn’t shower there in the morning. We will wait for our next hotel to do that. We felt bad for our dog, which we were charged for, he slept in his bed on the dirty, hole filled carpet. Free breakfast included oatmeal and granola bars. If you call this room a suite we paid $167.00 for the his ??I’d hate to see a regular room. Very disappointing. DO NOT BOOK HERE!!!