My wife and I purchased new phones, that being said I am preparing to write an official complaint to the FTC. Joshua the store Mgr helped set up the new service he explained the plans and options...

If you're looking for fast timely customer service. Please don't go into a sprint location. They put their own sales associate on hold for at least 1 hour. I'm here at the store for the 3rd time...

Authorized Retailers Suck. They can't do a 1/3 of the stuff a normal store can do. If your able to take the time to go to an authorized store, DO IT!!

Went in to try to upgrade to a new phone. Clerk couldn't focus and talk to me because he was too busy texting. Told him I'll come back when he's not so busy and walked out. Three other clerks not...

Bamboozled me into getting another line when I didn't need it thinking it was part of the plan but talked in a way where i was good deal. Get to the store to return it and waited like 30 mins with...