We prepaid in advance for a minivan and ended up getting a minivan when we picked up the vehicle on pick up day. Hooray! They didn't try to give us a different vehicle. Price was reasonable at...

I booked my reservation over a month in advance, only to wait in line for more than 30 minutes before being told they had run out of cars. I was traveling with a small child and a lot of luggage,...

Prepaid on Expedia. Landed at John Wayne airport went to the pick up counter for a 2pm pick up. Was told a 4 hour wait. Took an Uber to my hotel. Went back to the airport to get the car 6...

We booked a car for 7 am but there was no one at the counter and we had to cancel the booking since they said they didn't know when someone will come. We ended up paying triple the price for...

Horribly long wait time, long line, slow check in/rental. Monday morning should have multiple employees renting cars, not one customer service desk person. When we got in line and the entire time...