nice hotel clean. wont go back never have been charged for early check in before. a. new low. especially when they charging high end prices. i'll find a new place when i visitmadison

We stayed here for two nights while visiting Madison for a Wisconsin football game. Given the premium rates during a football weekend, we expected a higher level of service and overall experience.Unfortunately, the disappointment began at check-in. We arrived early and were told our room would be ready within an hour. However, it ended up taking nearly three hours, which was essentially the standard check-in time. I would have preferred more realistic expectations rather than being told the room would be available sooner. Throughout our stay, most of the front desk staff came across as indifferent and somewhat unfriendly, which was not the welcoming experience we had hoped for.When we finally got to our room, we settled onto the bed to relax, only to have a housekeeping staff member enter the room without knocking about five minutes later. She was very apologetic, but it was still surprising and uncomfortable. I was also unsure why anyone needed access to the room at that point.Another concern was the cleanliness of the mini-fridge. When I opened it to store a water bottle, I found a used water bottle and other items that appeared to have been left behind by previous guests. This was disappointing and raised questions about the room preparation process.There were some positives. The room was spacious, offered a beautiful lake view, remained quiet at night, and the bed was comfortable. However, the room was consistently too warm because the air conditioning was not functioning properly. Despite two maintenance visits on separate days, the issue was never resolved. Ironically, the hallway felt cooler and more comfortable than our room.The bathroom was a good size, and the shower had excellent water pressure. That said, the towels were noticeably worn and could use replacement. On our second day, housekeeping left only one bath towel, requiring yet another call to the front desk to have an additional towel delivered.Overall, while the location and lake views were highlights, repeated service and maintenance issues made this stay fall short of expectations. We visit Madison regularly and will likely explore other hotel options on our next trip.

Second time here. This is a great hotel. There’s a great view of the bay and then a walking path out back. The executive was a nice treat. The workout room has a little bit of everything. The hotel is super clean and unique. The staff has always been friendly.

I have stayed here many times but not in the last 10 years. I always book the executive floor with the executive lounge. When we checked in the desk clerk did not mention that we had access to the lounge and did not code our keys to get in. We had a long drive to Madison and wanted to eat in so we would like to had had access to the lounge. Instead we ate in the dining room - and were the only diners.Our son and his wife checked in late that evening. I had also made his reservation at the same time. He was told about the lounge and their key was coded.I am very disappointed in the hotel and feel ripped off. I paid extra for the executive floor but we had to find our own meal in house.Additionally, the bathroom is dated with low toilets and a bath/shower combo. It needs a remodel. One of the night stand lights didn’t work and had to be replaced. The door handle for the bathroom needs fixing. The deadbolt didn’t work.None of the front desk clerks were friendly. When I complained about the executive club issue they gave me 10,000 points. It’s almost as if they were instructed not to smile and be friend because it’s more professional. I spent 40 years in retail and expect friendly over-the-to customer service.

Quiet and fantastic views of the lake! The executive lounge was a nice touch with the local beers and tastefully decorated - a great spot to get some work emails done.