Bavaria Sausage Inc provides high quality old world german specialties in Fitchburg, WI
Website: bavariasausage.com
Phone: (800) 733-6695
Closed now
- Wed 9:00 AM - 7:00 PM
6317 Nesbitt Rd Fitchburg, WI 53719-1820 ·630.71 mi
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Reviews
tripadvisorDO NOT ORDER PERISHABLE SHIPMENTS FROM BAVARIA SAUSAGE. It's a shame to caution this because the products themselves are great. But the fact is that you are rolling the dice on getting your perishable products in safe condition. I ordered 300 dollars worth of sausage from Bavaria Sausage for an Oktoberfest party. As per instructions on the website, I made sure to order it with 2-day shipping. However, FedEx delivered my shipment late, on the third day. I opened the package within 5 minutes of it being delivered and all the sausages were outside the safe temperature range, and thus not safe to eat. I contacted Bavaria Sausage, and they said they would give me a partial refund on the product itself as a gesture of goodwill but would do no more for me because, though I ordered 2-day shipping, apparently FedEx gives itself 3 days to complete delivery, an important fact that is NOT made clear on Bavaria Sausage's website. They claimed that because they DO say on the website that they are not responsible for weather events (apparently my shipment was delayed because of wind), they were not under any obligation to refund my order. However, it is my feeling that if they know that 2-day shipping doesn't actually mean 2-day shipping, and they do not pack their perishable items to last through 3 days, they should make this clear on the website. The fact is that if you buy perishable items from Bavaria Sausage, you may be paying a substantial amount of money for food that you will have to throw away. And Bavaria Sausage will tell you, yeah, that sucks.
MoreMade purchase of $250.65, most of the items were non-perishable on 6 May 2025. They shipped out 12 May 2025. On 14 May 2025 I checked the tracking and found that FedEx had marked as undeliverable/damaged. I called and called for several hours on 14 May and finally someone picked up phone. Joanne from accounting. I explained the situation and was told if they would ship out replacement on following Monday and that she would have to file a claim. I stated I would call back the following week. Called back the following week and again spend hours calling and again sent message with no response. Following week kept calling and got ahold of Joanne again, was told no replacement or refund could be sent out until they settled things with FedEx, she then stated that if package was delivered damaged that they were not responsible. I told her that it was never delivered nor was an attempt at delivery made by Fedex. She then told me I could again reorder everything, and I laughed and said what be out of $501. I stated it was not my fault and only fedex is at fault since they damaged package less than 2 days after it was shipped. She again told me to contact them again once she resolves the claim with fedex, which normally takes 3 days. So today is 23 Jun 2025. Still have nothing, no items, no refund. I call fedex today and was told only the shipper can file claim and according to them the shipper Bavaria Sausage had not filed a claim. So I call them and made multiple phone calls and finally Joanna answered. I kept dialing the accounting office time and after time before she answered. Takes persistence to get them to answer their phones. I explained what Fed ex just told me. She said that she had called me and left a message, which is impossible since my answering machine is full and I have caller ID and Bavaria sausage number never showed up on my phone. I told her I never received a call from them. She told me that fedex would only refund about $129 and if I would like she would refund me that amount. I was not happy with that answer and told her I would file a claim with my credit card and hung up. Bavaria Sausage is the worst company I have ever dealt with. Their website does state that damaged or delayed deliveries are not reimbursable. But since no deliver was made nor attempted that rule does not apply and they should be responsible to refund or send replacement. The customer service at Bavaria Sausage is piss poor. They never reached out to resolve issue and were well aware since 14 May 2025 that I never received package and that fedex held it because it was damaged. It took hours and days to get ahold of anyone and it seems that Joanne in accounting is the only one that takes calls and that is if your lucky enough for her to answer, takes quite a few attempts. Never received any response to any of the messages I sent them either. Beware of this company and know your risks when ordering online and having shipped. Seller and shipping company takes no risks only the buyer. Have never had this issue with any other company I buy from online. Terrible experience with Bavaria Sausage and recommend purchase from other companies that sell German products.
MoreWe live nearby the Bavaria sausage. They have many different products, and their meat and sausage products are really great. Since I tried their bacon 2 years ago it has become my favorite place to get bacon and sausage products.
MoreWarning:My credit card was compromised here after ordering online......either by emploees or website being hacked.Several attempts to charge on card were made.
MoreStopped in for the first time and can't wait to come back. We purchased sausages, cheeses, coffee, noodles and more. They have a great selection and the brat lunch offered outside was a nice surprise. Staff wasn't as helpful as I would have expected, I asked a few questions about certain products and it seemed as though they didn't want to be bothered or maybe they just couldn't answer my questions, not sure which. Regardless, everything we've had has been delicious and will definitely come back.
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