Very spacious and comfortable room with modern bathroom. Tub and separate shower. Also separate toilet. Excellent buffet breakfast. My best hotel experience in NYC. Only warning is you are next to the Times Square craziness but super convenient for shows.

We stayed at The Knickerbocker Hotel for **10 nights**, expecting the exceptional hospitality and professionalism of a luxury five-star property. Unfortunately, what we experienced was deeply disappointing and, frankly, shocking.1. Extremely Poor Guest ServiceThe hotel refused to deliver outside orders to our room, creating unnecessary inconvenience throughout our stay.2. Packages Received Without NotificationThe hotel accepted packages on our behalf and placed them in storage without informing us of their arrival.We only discovered this later, and astonishingly, we had to provide photographic proof of delivery before the staff finally acknowledged that the packages were in their possession.How can a luxury hotel receive guests' belongings without notifying them?3. Breakfast Charges for Meals We Never HadThe most shocking discovery came when we reviewed our final bill.We found **two separate breakfast charges of $137 each, totaling $274**, despite the fact that we had NEVER eaten breakfast at the hotel during our entire 10-night stay.How can guests be charged for meals they never ordered or consumed?4. Daily Charity Donations Without Our ConsentEven more concerning, we discovered an additional **$3 per day charged as a donation to an organization we had never heard of and had never agreed to support**.Over our 10-night stay, that amounted to $30 in charges we had not authorized.Charitable donations should always be voluntary, transparent, and based on the guest's explicit consent — not automatically added to a hotel bill without permission.5. Questionable Billing TransparencyThankfully, we carefully reviewed our bill before checking out and identified these charges ourselves. We immediately requested that all transactions unrelated to our actual purchases and services be removed.What concerns me most is what might have happened if we had not checked our invoice carefully.Final ThoughtsFor a hotel that markets itself as a prestigious five-star luxury destination in New York City, this experience was completely unacceptable.Luxury hospitality is not simply about an impressive lobby, an expensive room, or a prestigious address. It is about honesty, accountability, attention to detail, and respect for guests.After 10 nights, we were left questioning not only the quality of the service but also the accuracy and transparency of the hotel's billing practices.My advice to future guests: CHECK EVERY SINGLE LINE OF YOUR BILL BEFORE CHECKING OUT. Do not assume that all charges are accurate.This was far below the standard we expected from The Knickerbocker, and I would seriously reconsider staying here again.

Amazing Location at the heart of Times Square. Hotel is beautiful inside and out. Rooftop bar has amazing views and a great atmosphere. Staff were friendly and helpful. Rooms were large and clean. I will definitely stay here again.

Gania and the breakfast team were superb this is a wonderful hotel and do not be put off by the amazing Times Sq location inside it’s a quiet peaceful relaxing beautiful hotel with amazing guest service and fabulous service Rooms are elegant stylish the roof bar is fantastic and the bedrooms are quiet but the views are picture postcard quality of TSq Highly recommended

He was the sweetest person Ive had the pleasure coming across! Has the best personality and attentiveness.