Watermark Cruises is conveniently located on the Light Street side of the Inner Harbor. Parking lots can be found across Light Street at the usual expensive downtown rates. Fortunately the cost of the tour is reasonable. We booked and paid in advance and collected our tickets at a kiosk at the water's edge where the moderately sized ship awaited. Tours depart on the hour, and the trip totals 45 minutes, allowing us to reach Fort McHenry before turning back. The crew were welcoming and gave a safety demonstration before departure. A small bar was available which offered much needed refreshment due to today’s high temperatures. The lower level is air-conditioned with comfortable seating and wide windows. An upper deck is available for those desiring the open air and view. Over the speakers came a detailed description of the historic and modern sights and structures we were passing. While most were familiar to us from the land side, a waterside view made it possible to see details we had missed such as the old immigration center that rivaled Ellis Island back in the day. The well timed journey was just right to get a good snapshot of Baltimore past and present.

This was a very pleasant experience on a gorgeous day in Baltimore. The ship’s on site ticketing and on board staff could not have been more helpful or informative. Smooth 45 minute cruise of the Baltimore harbor for a fair price. No tip boxes upon disembarking, which is unusual these days. One crew member (sorry I didn’t get his name-great sunglasses, though!) offered to take our cell phone photo during the cruise-a nice anniversary memento). Would highly recommend!

TL;DR: Don't do business with this company! Horrible experience inside and out, wasted money, lies, and no concern for customer care. Worst Wedding Experience. Details: We recently got married and thought it would be an awesome idea to get married with Watermark while sailing on one of their boats. From day one we asked several questions about things we wished to have on our wedding night. Watermark ensured us that our desires/wishes were manageable and doable.As we got later in the process, several promises they made to us early on became untrue. There seemed to be a massive communication gap between the sales team and the operation team. A communication gap that ultimately cost us thousands of dollars. A few examples:From the day we took the tour we asked if we could bring our own chairs (rent from another company), place those chairs on the third deck for our ceremony, then have them moved downstairs for dinner. We were told this wouldn't be an issue. Come to find out roughly a month before the wedding we were told this cannot be done because furniture cannot be moved once the boat is moving. This wouldn't have been an issue if we were told from the beginning, but being we had paid for chairs, now we had to scramble to come up with different ideas for the top deck, ultimately renting couches so we wouldn't overcrowd the third deck (where we wanted to dance after the ceremony). This was a several thousand dollar last minute change due to incompetence.Furthermore, we discussed several times wanting to bring our own chairs, but the sales team waited until the very end of the process letting us know the price would be $1,000 fee. This felt like extremely dirty business as you knew the price the whole time, but failed to tell us until we had no choice but to pay it. Every contract they sent us with quotes didn't have the fee on there, even though we discussed it several times. If you would have been up front in the beginning we could have planned around this.Another communication gap between sales and operations is when the sales team told us we could have an Ice luge, so we purchased one. Only for them to come back days later saying we are not allowed. I had to push back on this and eventually they let us, but it was still very frustrating. If we weren't confrontational with them on this, it would have cost us another $750 dollars.Additionally, we paid for the unlimited drink package and specifically asked not to leave a tip jar on the counters because we didn't like how it looked. We were told this wouldn't be an issue, however when we got on the boat each bar had a tip jar on it.Throughout the course of the night, all the lights on the boat kept flickering on and off to the point where several guests started making jokes that the boat was going to lose power and we would be stuck out on the water. The sales team also tried personally reaching out to our vendors, telling them they need to bring more staff to set things up, yet again trying to cost us last minute additional charges. These vendors billed us properly from the start based on their understanding and the conversation we had with those individuals. Why would Watermark try to contact them and tell them they need more people to set up? I have several more examples where I could go on and on about the issues we had with Watermark, but ultimately it comes down to how sneaky it felt. All these hidden charges at the end, telling us we can do one thing, then later telling us we can't. At no point was working with Watermark pleasant and I truly in no good faith will ever recommend anyone doing business with them. For us, we spent a lot of money just for several things to go wrong, our food to be ice cold. At no point did anyone seem like they cared about our business from Watermark. Every interaction with them they treated us like nobodies, we were just a transaction to them. Watermark made it clear that it was simply a business transaction and they didn’t care about our wedding day. We truly regret sailing with Watermark.

We did a cruise around the harbor - the standard 45 minute cruise they run hourly in the afternoons. We did it with a baby in a stroller and it was absolutely lovely. The staff were super helpful with the stroller and assisting us to the upper deck with a child in hand. Would definitely recommend when the weather cooperates.

This 45 minute narrated cruise around the harbor gave you a good overview of history.However, some of the pre-recorded narrative needs to be updated.