Avoid Rainbow Helicopters if you’re cruising on NCL Pride of AmericaThis particular cruiseship often misses the Kona port (which happens due to rough seas) - do not book your excursion with Rainbow Helicopters. We learned this the hard way. The company refused to refund our payment even though the ship couldn’t dock — something completely out of our control. They rescheduled us for a later date on a shorter flight, then canceled that flight due to weather, and still refused a refund.The customer service and communication were poor throughout the process. I expected a more flexible and understanding approach, especially from a company dealing with travelers whose plans depend on weather and maritime conditions. Their “flight insurance” doesn’t help much either — it only shortens their cancellation policy from 48 hours to 24, which still doesn’t accommodate cruise passengers who often get notice of missed ports less than a day in advance.In short, this company isn’t cruise-friendly. You’re far better off booking through your ship’s excursion desk or finding a tour operator with more flexible policies.

Set up a tour but had to cancel well before the cancellation deadline. Requested a refund and haven’t heard anything back for two weeks. Called to check and they said the matter has been referred to their accounting department, still nothing. Beware of a company like this.

My husband and I had an amazing time on our helicopter tour around Oahu! Our Pilot Lucien was very knowledgeable about the island. He and the Crew Turner, JoJo, & Emma made us feel safe before and after our tour.Great Experience with incredible views!

I've been on Merry Go Round rides that were more adventurous than what was provided. The pilot was not engaging, informative nor interested in the guests. Post cards are a better buy. The video was a joke, did not purchase it. The on ground staff were very polite and the office space was clean. So, half a day of an experience vacation was wasted. Total Regret.

What an amazing adventure we had this morning at Rainbow's. Staff was friendly and our pilot Turner as well. He is very communicative, giving us interesting info.We were lucky with the weather. First 20 mn along the beautiful eastern coast in sunshine, than clouds coming up from above the mountains. Nearly no wind. Just near Kailua we had to turn around to prevent being in the rain (doors off:-) Highly recommended!!