SCAM - BEWARE!!!!I scheduled a 12 passenger carriage ride for December 2022.I received a voicemail 30 minutes prior to the reservation stating the ride was cancelled due to weather and that a refund would be issued. The website states the refund would be issued within 30 days of the cancellation. After several attempts to contact someone to issue my refund, I was told their system was down and they had not been able to process refunds, but should be back up soon. Not surprised, weeks later I still had not received my refund. The next person I spoke to informed me that the cancellation message I received was made in error and in fact the carriage ride was still available. In essence, they took my money and refused to refund it.

I had an unpleasant experience with Whitehaven Carriage Company. My wife and I were unable to attend our scheduled carriage ride due to a death in the family and having to attend an out of state funeral. I tried to get a refund of my $160 that I had charged on my card, but Whitehaven refused to refund my money. I even offered to provide an obituary to prove that I had a very valid reason for having to cancel my ride a couple of days before it was scheduled. I was forced to challenge the charge through my credit card company. Due to the challenge, I received a call from the owner of Whitehaven Carriage. He told me he could not refund my money. I advised him that he could refund my money, but he just chose not to. He promptly hung up the phone after my comment. I could never recommend using this company after the treatment my wife and I received.

We took my parents as part of our Christmas celebration on a very cold night. Whitehaven provided plenty of blankets and we stayed comfortable, warm and toasty. Our driver was very friendly and provided info about the horses and the area. The horses are huge and so very beautiful and well behaved! The neighborhood and Christmas decorations are amazing and we had a spectacular time! We will definitely be making this a yearly family tradition. Online reservations were easy and we had no problems whatsoever. I highly recommend Whitehaven!