Almost 2 hours waiting outside cruise to go to our hotel 1.5 miles away. Almost the last people left. Staff unsure when shuttle would arrive and weren’t given any other options. Terrible end to a relaxing vacation

DO NOT USE THIS COMPANYShows up over an hour late. Makes excuses. Doesn't take responsibilty.5 days ago, I sent the following email (as requested) and have gotten NO RESPONSE.I reserved and paid for a Private Shuttle through 888 Transportation / AirportCanaveral.com to pick up 12 people on Thursday, November 17th at 8:30 AM. I chose this time because it allowed a little extra time for us to get to the airport in case of some traffic.Upon checking in at the podium by Terminal 5 as stated in the confirmation email, our group was asked to wait by the yellow cement poles and he would notify our driver we were ready. We watched a 888 Shuttle fill up and leave, but didn't know they were affiliated with Airport Canaveral shuttles therefore, at the time, didn't think anything of it.After waiting 15 minutes, I went back to the podium to find out if they had forgotten about us, and I explained that we had several people that were going to miss flights if the Shuttle was going to be delayed any longer. He told me 10 minutes. After waiting another 20 minutes. I proceeded back to the podium and was then told that he spoke to the driver 5 minutes ago, and it would be another 15-20 minutes. He also stated that the driver mentioned the AC was broken and needed to go back to the hub to pick up another Van. I again, expressed my concern about the timing and all he said was that he didn't have GPS tracking on the vehicles and that there was nothing he could do. I asked what the Shuttle looks like so I could keep an eye out and he said it's a 888 Shuttle. I pointed out that there was a 888 Shuttle here when we arrived and asked why weren't on the one that was here at the time and he said he had already put people on that shuttle. (I imagine that was supposed to be OUR Shuttle, but it was given to someone else)We waited another 20 minutes, and then I called the main number, only to be told that they were in the office and couldn't track the vehicles either and that they would try to find out what was happening. A huge bus showed up, and the gentleman working the podium came over to the (now huge) group waiting by the poles and asked, Who is waiting for Airport Canaveral Shuttle to Orlando? We all said, We are!! And he said, I've already got someone else coming for you, this isn't your ride. He then let 27 people on that bus and left us standing there. I called the number again to try and get some sort of assistance from a Manager or Supervisor, perhaps a gesture of some sort of Customer Service, but again... got nothing. I was told to email instead. She said a Shuttle was en route because the driver needed to replace the Vehicle with one that had AC and they would be arriving shortly.When the diver finally arrived (over an hour late) I had made mention that we would have been fine without the AC (it was 60 degrees outside) because now we were going to have to rebook several flights since at least half of us were going to miss our flight. She had no idea what we were talking about and knew nothing about a broken AC in the van.I'm not sure where the breakdowm of communication in your company occurred this morning, but it sure did domino into a chaotic experience for my party of 12. I booked a private shuttle to avoid having to deal with lines and worrying about which Shuttle we would make it on, and/or whether or not we would arrive to the airport on time. Your business model, and your advertised product, is what I purchased, and today, you did not deliver what you advertised. Your website asked me to select a time. Nowhere during the checkout did it say please allow 60-90 extra minutes for our driver to come pick you up. This failure cost people in my group time and money to book different flight accommodations. This goes without saying, but I hope, under the circumstances, you would consider refunding our cost of the shuttle.Thank you for your time and assistance. I look forward to a response.

Our encounter with 888 Transportation LLC was hazardous. We were packed in a bus with luggage stored to the ceiling and without any safety straps or protection. This luggage could've fallen on children who were sitting in the backrow. Most ridiculous thing was one of the children was asked to sit on their father's lap. This family was not from America, so they thought it was normal. We told them it wasn't and is completely unacceptable. Price was less than Uber but not worth someone's safey or even lif

Four of us did a round trip shuttle from hotel to cruise ship at Port Canaveral.We booked a reservation for a round trip from our hotel.Service was on time, pleasant, and drivers helped with our luggage.Driver was courteous and careful.

The driver, Gina, was on time and very friendly. The vehicle has seen a lot of service and should likely be retired. Pricing was reasonable.