I stayed at Valley Inn in Sioux Falls, SD and unfortunately left behind a personal item — a $100 pillow — after checking out. I called the following evening from Davenport, IA and was advised to call back in the morning so the head housekeeper could check their housekeeping building. I followed those instructions and called around 9:30 AM, but was met with a dismissive receptionist who cut me off mid-sentence, took my phone number, and hung up.It’s been nearly a week now with zero follow-up. Adding insult to injury, their website contact form doesn't work due to a broken reCAPTCHA, and I’m blocked from accessing their Facebook page. It’s incredibly frustrating to lose a valuable item and be treated as if my concern doesn't matter.This experience left a very poor impression of Valley Inn’s customer service and accountability. I sincerely hope management takes steps to fix these issues — both the lost item process and the treatment of guests after checkout.

Charged me $165.00 for one night with 2 beds. Expensive in my opinion. Room was satisfactory, thought the room was supposed to be around $119.00, so was surprised when I as charged $165.00. Stayed there because it was right across from the hospital where I had a procedure.

I booked this hotel online with hotels.com. when I arrived at 8:20 pm, noone was at the check-in desk. I waited 45 minutes, calling the hotel, hotels.com and Amex the entire time. Finally a lady showed up to inform me she can't be everywhere. No apologies. She also told me she couldn't cancel my reservation. Amex took care of it and I promptly left. Terrible experience! I have NEVER had that happen.

Next to Sanford Hospital, the hotel offers discounts and shuttle service for patients and family members. It is clean and comfortable and the staff are very friendly and helpful. There is a laundry room on site and complimentary breakfast is available in the morning. Reduce the

I will never stay there again. Hallways were dirty. Bathroom was so small you can barely get the door shut, coffee maker didn't work so I called the front desk and they said people are stealing the the coffee trays and he didn't have a replacement. The hair dryer didn't work. When we got there they must of had a power outage because the TV and clock radio didn't work. It's not worth the money!