Oscar was an exceptional driver. He was in baggage claim waiting for us. Very courteous and professional. We went from Houston airport to Galveston, Texas. Great limo ride and very friendly. We asked to make a stop, which he did and got us to our hotel safely. Would highly recommend. Thanks Oscar for your excellent service.

Just want to let everyone know what a great job my wife's driver Roland Ortega did picking my wife up from the Galveston Cruise Line Terminal. He was in regular contact with her while waiting for her to arrive and ensured she got home safely. Highly recommend using VIP for your transportation needs.

I rate this company a 1 because they do just enough to fulfill their contract. We specifically requested Ford Transit which we did receive at our initial pick up from the Houston Airport, however upon our return back to the airport we receive a vehicle of lesser quality. The Ford Transit that picked us had to be put in the shop, which is understandable as things happen and vehicles need servicing for various reasons to maintain them. We were told they did not send their Surburban because it did not have enough space to accommodate us, which is true as there were 7 passengers with a total of 8 suitcases. Our luggage was secured inside with strap, however the bags kept rolling throughout our trip from the Port of Galveston to the airport in Houston and we had to lay our rolling carry-on bags down because initially they were falling.I asked the very nice man that picked us up why did we have this vehicle, he stated he did not know. Therefore I called the office an was advised of why. I told the lady it is understandable that something happened to the Ford Transit and therefore it had to be put in the shop. It wasn't understandable as to why we weren't informed there would be a change in the quality of vehicle. I told her I believe we should be compensated by receiving something off the price we paid for good customer service. She told me she has to ask the owner who is out of the country for a few weeks. I stated there are various ways to communicate while out of the country such as email, whatsapp, etc., therefore since this happened on a Saturday I ask and expect for them to follow up with me by end of business day Wednesday of the upcoming week. Wednesday came, no one followed up. I called Friday, 3/1/24. I spoke a lady, I think her name is Katherine or Kate, and I advised her what occurred. She stated she will read the note and call me back. She called back within 10 minutes and advised that the contract states they can change vehicles if there's a maintenance issue and switch it for a vehicle with comparable capacity, which is what they did and I agree should happen, however I believe in addition to providing comparable capacity, quality of the vehicle should be comparable also, and if not take something off of the price for your customers. The lady stated the provided a comparable vehicle therefore they will not take anything off. I am not sure if I spoke with the same lady both times but both times that I spoke with a lady, the lady was a little spicy. The drivers were amazing & awesome, therefore I give them 5 stars. I give the overall experience 1, I prefer to do business with companies who do good things/betterment for their customers that goes beyond their contracts or minimal obligations to their customers, however this is not that type of company/business. Our drivers got us back and forth safely and they provided excellent service, which is the positive of this experience.

In August 2021 I needed a private ride for my group of 5 with luggage from our IAH airport area hotel to the cruise ship pier in Galveston and back to the airport a week later at the end of the cruise. The pandemic caused a lot of transportation companies to go out of business, including one I had used several years ago. I found Great VIP Limo on the web, and used their on-line tool to ask for a quote. I received an email quote quickly after submitting my request, and felt the pricing was reasonable. I decided to book with them and called the company to make the arrangements. I spoke with Sandra, who was knowledgeable and helpful. We had different drivers for each leg of the trip, both were prompt, professional and safe drivers. The vehicle was clean with plenty of room for us and our luggage. I was pleased I selected this company and will contract with them again if I am in the Houston area and in need of transportation services.

Andrew was our driver.ProfessionalReasonable for a family of 5, (I called around)Clean Yukon, 2014PersonalFlexible