Sadly, the customer service I have received here is just sub par. The salespeople are curt and dismissive, and are rarely helpful. I have dealt with several of them in person and over the phone,...

My boyfriend and I have started the process of customizing our engagement/wedding rings here after the Bloomington location failed us miserably. Ryan and Nate have exceeded our expectations and...

I hate to write bad reviews - but Kay's was awful! My fiancé bought me an engagement ring from here and I went to get it checked out- and they did not test to see if the diamonds were loose- two...

I had an engagement ring re-sized at Kay. I have been to the store before and got pretty good service, bought a necklace for my fiance and she loves it. So we took her ring that her grandma passed...

Do not deal with this store!! I took my husbands wedding band in and wanted specific work done to it which was an estimate of $273. When we picked up the ring it looked exactly like his original...