Employees get commission and the one lady who helped me the first time didn't remember me at all. I even had a business card and she gave a weird look. The second lady who helped was there earning...

There are only a few times in my life where I can say I've dealt with complete and utter incompetence. Kay Jewelers was one of those times. Upon purchasing two custom engagement rings (one for...

I just returned from this store..to say the least I was so dissatisfied that I won't even shop online with them. To begin with, 3 employees were more interested in what they did over the weekend...

So disappointed! I had my ring sized, re-plated and polished. The next morning, after picking up my ring, a diamond was missing. I called a told them about the problem and they asked me to bring...

seems like they all hate their JOB. everyone has been rude. just wish we wouldn't have purchased our rings from them.