everything was great STAFF was amazing thank you.

I stayed at the Courtyard by Marriott San Diego Carlsbad from June 15 to June 20, 2026. I am a Marriott Bonvoy Platinum Elite member, details several service failures: * **Inconsistent Housekeeping:** Despite requesting daily service, the room was cleaned only once during the five-night stay, even though i provided significant time windows for staff to access the room. * **Poor Management and Staff Focus:** Staff appeared distracted by internal system transitions, and management meetings held in the restaurant area failed to resolve the ongoing cleaning issues. * **Billing Communication:** I was not automatically emailed an invoice and had to call the hotel directly after checkout to obtain it.I wrote a complaint regarding my stay via the Marriott portal and was informed on July 14, 2026, that my inquiry had been forwarded to the hotel, I have yet to receive a response. This continued lack of communication, combined with the poor service I experienced, is disappointing and falls short of the standards I expect.

bout it. Upon check out at the advice of Adrian we had the unfortunate displeasure of having to interact with Delia, we just wanted to confirm the changes he made took effect. Upon check out she changed the rates of one room to over a $200 increase and she had no interest in customer service or assisting with resolving any issues. She was for some reason more interested in the titles of Adrian and Joseph. Repeatedly stating that Joseph is a new hire and Adrian is the night auditor. She was extremely condescending, a verbatim example is. When I asked her if she was the manager (since she repeatedly kept bringing up job titles which was not the issue) she stated Unfortunately, I am not the manager. As if she was somehow shafted from a promotion somewhere along the line and we were the reason why she was somehow done a disservice at her job. Ultimately, we decided to leave because we were getting no where with Delia and would call to speak to Donna and email her later when we get home to not ruin the rest of our vacation. I do truly hope that Donna reviews any and all camera footage to be able to better train Delia in a customer service. And truly hope that no one else has to deal with her condescending tone and attitude in any interaction. As we went to leave without the issue being resolved she asked for my name and if I was an associate of Marriott hotels. The entire interaction she didn’t even verify my identity. My entire interaction with Delia is the only reason for such a low score. Her customer service and increasing the rate of our stay at CHECK OUT I am sure is illegal.

I usually don't write reviews but I felt this time I need to let others know how great my stay was. The service was so friendly, every time we went in an out we were greeted by everyone, my kid loves waving at people and they were waving at him every time they saw us, put a smile on my kid's face and ours. We felt welcome and appreciated.

Such a good experience! Daisy, Delia, Zack and crew were so helpful and thorough while we stayed here with our team. They went above and beyond and made a long weekend away from home feel peaceful and easy for our players and families!