I’m honestly extremely disappointed with my stay at this Comfort Inn in Collinsville/St. Louis.I specifically asked for a family suite, and the front desk confirmed it wouldn’t be an issue. When we got to the room, it was NOT a suite — just a basic double bed room. That alone was frustrating, but it got worse from there.When we went back to address it, the staff showed zero concern. There was no effort to fix the situation, no apology, and no sense of urgency — just a complete lack of care.On top of that, the room itself is unacceptable:- The phone does not work- The refrigerator does not work- One of the lamps is broken- Basic amenities are either missing or non-functionalThis is not what anyone expects when paying for a hotel stay, especially when traveling out of town. Customer service and basic room maintenance should be the bare minimum, and this location failed on both.I would not recommend staying here unless you’re okay with poor service and a room that doesn’t meet basic standards. Fire Samram while you’re at it she’s no good for the company she’s rude ask common decency

The staff from Ray at the front desk, to Anew and Ann, were outstanding. The place was clean, and everything was fantastic. For breakfast, you had lots of choices. Beds were comfy. We will return

We were there for a volleyball tournament. We had stayed there once before and it was fine. Not this time. We respected the quiet time at 10 PM. Others did not! I was awakened at 12:38 AM by people directly above me on the 3rd floor. I don't know if it was a domestic dispute, or worse. There was furniture being moved or thrown around, and yelling. I didn't go down or call the front desk, because I was trying to get back to sleep. My daughter and I went down and reported several things the next morning. Several others in our group were upset about all of the noise. The GM Anne Smith didn't really want to hear about it, and told me I should have called the front desk or 911. She DID put her hand or finger up, and tell my daughter to let her talk. She put in her review that she wasn't rude. Yes she was. She wasn't as bad with me. And she is the one answering the bad reviews! So, Anne, don't bother answering this one! You know what happened, and you know how you acted! After reading almost every review, it does seem to me that you may have somewhat of an attitude issue. And that is ok. But do not imply that my daughter was lying in her review! Because I don't think all of these other people did either! Rant over!

Stayed one Friday night for a work trip. The staff was friendly. Lobby, common areas, and room were very clean. Free breakfast in the morning. There was plenty of parking. There were several restaurants within walking distance. I have no complaints.

We have stayed here several times, twice last year. It is a convenient stop for us. There are several places to eat within walking distance. It appears clean. The lighting was good. There was a small refrigerator but it did have a freeze compartment. Our room was a large king room. There were adequate towels and 120v plugs. Convenient parking. There is a pool with a hot tub we didn't use them. The breakfast was typical, maybe a little better than some.