A couple years back I rented from Budget when we flew to Denver. We arrived close to midnight due to delays. When we arrived the line was very long. They only had electricity cars or large vans. I was fine with either. We waited for almost 2 hours. We finally got an electric car and it had 20 miles left on the charge. It was enough to get to the hotel. The next morning we charged the car. When I returned the car therefore a lot of cars waiting. I asked a person if I needed to do anything and I was told no. Two weeks later I received a message that the car had not been returned. Thankfully I had a picture of the car in their lot.On March 24, i booked a reservation through Car Rental 8 with a June 13 pickup. When we arrived at the pickup location we were told by the counter person that the return location had been permanently closed by Budget. They could not release the car. I called customer service. Customer service said they could not modify the drop off location. If i dropped off at a different location i would be charged extra. We could not reach anyone at Car Rental 8. The Budget solution was to cancel my reservation and book a new reservation. The original reservation was $911. The new reservation was $1600. We were stuck at the airport. It felt very much like fraud.We arrived at our drop off location. We spoke to a different family that rented from Budget. When they arrived at the airport they dropped the keys. They called Budget to tell them where the car was. Customer service refused to speak to the wife because the reservation was under her husband's name. They made their reservation in January.In the months between booking and completing there was no communication from Budget. I understand that situations change but to not allow for any modification and to extort travelers for more money is unacceptable business practices.

Horrendous AVOID at all costs CRIMINAL activity as well. This is the worst place I have ever done business with in my life. Not only was the service terrible but they are also CRIMINALS that billed us for over $3000 for what was a $400 bill. They lied and charged our credit card for driving the vehicle over 30,000 miles in a week. Thankfully we had mile IQ on our phones and could show that we drove less than 300 miles while in St Louis visiting family. This is a CRIMINAL operation, and they should be charged with felony theft. Talk about inmates running the asylum. They give N. St Louis the corrupt bad reputation it already has. They make East St Louis IL look good. AVOID this place at all costs!

Avoid this branch of Budget at the airport. All the reviews were spot on. First off the wait time was very long. The staff will talk fast and tell you that your cost is one amount all in and then trick you into signing for insurance that you already have with your full tort personal insurance. I was charged several hundred extra dollars and I filled up the tank and was charged $17.17 extra! The SUV was new BUT the interior smelled like a complete ashtray. The windows and side mirrors looked like they were cleaned by antifreeze of some sort and were completely hazardous. I will never EVER rent from that budget rental again.

This is for everyone, but I generally target seniors. I rented a car from Budget last month in November 2025 and meant to write a review of my experience but got busy. It was a horrible rental.1st off, if you’re a senior and have difficulty walking long distances or just standing for long periods, avoid this car rental like the plague!! Go somewhere else. You cannot enter the lot in with your vehicle. You must park on the street and walk a long distance across the lot to get to the main door. Matter-of-face, there is no sign to tell you this. You have to find your way in. Again, the walk is extremely long.2ndly, at the time I went, there were just a few customers waiting in line (I booked online but still had to wait in it) but I waited forever. If you are a senior with difficulty of standing too long, this is not the place for you. If there were chairs available and you were given a ticket to wait to be called, that would suffice. This was not the case.3rdly, I’m a tech savvy senior and can program infotainment systems for my Samsung phone. I had to program the system numerous of times for it to work Each time I turned the rental off, it lost the programming. Who wants to keep doing that? After the 4th attempt to program the system, it didn’t work at all! After about 20 minutes, I gave up. I rent a lot of cars, and this is the first time I’ve had that problem. Oh, the last grip I had was the Maintenance Required light on the dashboard was on the whole time of rental. I don't know why I didn't notice it before pulling off the lot when I picked it up.I would never rent a vehicle from any location where I couldn’t get GPS. I complained but all I got was an offer for 10% off the next rental. Not GOOD ENOUGH.

PLEASE!!! SAVE YOURSELF FROM HEADACHE! Don't rent from this place!!!! They do not care or value their customers!!!! Nov 13-15 - we rented a car from them. We are unaware about their policy that private vehicles are not allowed on site. We rented from this place on multiple occasions and we NEVER had an issue. My husband even asked the agent if it was okay to park which he agreed. We came back from our trip on Nov 15 and our car was GONE. They got it TOWED!!!We had to take Uber going home with our toddler in a freezing weather!!! They DO NOT CARE!!!! We already paid our rental and on top of that we paid for towing fees $535, just for a day of impound!!!! Ridiculous is understatement! I asked them if we can get reimbursed bc we are unaware of their policy and we have ALWAYS been parking onsite and suddenly it became a problem!!!!! These people DO NOT CARE!!!! They could have called us and we would have somebody get our car!!!! We can always make the money but I WISH THESE PEOPLE WILL ROT IN HELL!!!