My backseat headrest quit working. I called the service department and they got me in right away. Worked with Bobby and as always he took care of everything in a timely matter, he kept me...

My parents broke down in Tyler, TX yesterday in their 2005 Ford Excursion. They were in the process of having it towed to Tyler Ford, and went into the dealership to explain that they had JUST had...

Do NOT purchase a pre-owned vehicle from these people - at least not without getting a thorough independent evaluation. I dropped $50K on a used truck. Didn't notice a large crack in the plastic...

After wreckering truck in for repair we were told they don't service vehicles over 10 years old. Had to wrecker elsewhere.

Absolutely the worst Ford Dealership service dept I have ever encountered. I moved to this area a year ago and have had nothing but 1 bad experience after another; each time they apologize and...