I booked 6 nights at this hotel so my son could compete at the Junior Olympic Diving Nationals in Midland, Texas. Upon arrival I was told they didn't have a reservation under my name. I had booked thru a site so I went to look for my booking number and couldn't find it. So I went into my email and found a message 2 hours earlier stating the hotel would not be honoring my reservation. Another man in line had the same issue. The clerk and manager said we were cancelled due to overbooking, shrugged their shoulders and offered no help. After 19 hours in the car we had no place to stay after booking over a month out. Shameful!

I really liked the bed it was soft without being too soft. The room was clean and I saw people cleaning the hallways almost everyday. There is no breakfast but the rooms have full kitchens so you can make whatever you want

Room has a full kitchen, with a large fridge and stove. It was an older hotel but they kept it clean. I asked for hskping service and they went above and beyond in the room. I was also impressed with the wifi.

After a 15 hour drive and arrival after 11 PM, with a reservation, we were greeted by a woman who claimed she did not know what to do and would have to call the manager. (It is entirely possible that she was not an employee, she had no idea what to do and was wearing her purse over her shoulder the whole time.) When she returned from the other room,we were told “a confirmed booking does not guarantee a room” and “there is a hotel across the street that we should go to.” We are IHG Platinum members, travel often, and have never been told anything like that. In this case, we had paid by points and it was non refundable. She went back into the office and called the manager again. She repeated that a confirmation does not guarantee a room and tried to get us to leave, she even said we could get a refund of our non-refundable room. We did not want to go to a different holel, it was very late and we just wanted the room we reserved 5 hours earlier, using our IHG App, when there were still 6 available rooms. She asked for our credit card and driver’s license (as usual) but then she Xeroxed front and back of both the license and credit card, and requested additional info to be written on the paper before she could give us a room. We refused based on the fact that it was screaming credit card fraud and told her that as Platinum members, all of our info, including CC, is on file and we did not appreciate that she had made Xerox copies without asking us. She said computer was broken, and that she had to xerox it. I asked her to call the manager in my presence instead of going to the back room, she said no, but then after I insisted she gave me his number. He was in the hotel so he came down. He said he didnt like how we treated his employee. I told him I did nothing but insist on the non-refundable room I had booked 6 hours earlier when she repeatedly told us booking a room does not guarantee one would be available, and that we should go accross the street. We also told him xeroxing front and back of our credit card was unacceptable to us, especially given that as platinum members all of our info is on file.They whispered something and she left. Manager looked up our reservation on the “broken” computer, and after the normal interaction he handed us our keys, apologized and promised 50,000 points bonus for our inconvenience. It took over 45 minutes to get a room and it was midninght by the time we got our keys. As the elevator door opened on the 2nd floor, she was standing there, handed us a second set of keys and told us enjoy or stay – so weird! The room had no soap, no body wash (only soap was dish soap), coffee pot was dirty and the only Toilet paper was on a high shelf – nothing accessible from the toilet. After we arrived home, I emailed the manager to tell him about the problems with the room and to tell him I had not gotten the 50,000 that he promised. He has not replied, nor awarded the points. I emailed report a complaint from the IHG website and the reply was ...the manager will contact you within 48 hours.... No other reply- that was 6 days ago. My husband travels often for his job and we have never been treated so poorly when trying to check in. AVOID THIS PLACE!

We get to this hotel about 9:30 pm. The girl at the front was very friendly and helpful. We were tired from our 6 hour drive and so sleepy. We don’t sleep with the AC really cold, about 74. The air conditioner ran all night long and had this clanging sound. It was so loud it woke me up at about midnight. It never got cool. I usually sleep through anything. So if it wakes me up, it pretty loud. It’s 3 am and I’m still awake. Listening to the AC. The TV glows in the dark. I covered with the comforter off the bed. The rooms are nice and clean and roomy. The AC and TV ruined my experience here. If you decide to stay here check out the AC before you go to sleep and bring a blanket to cover the TV.