So long story short I had to set up my own account and was wanting a phone upgrade. I did stop in the AT&T store in Columbia the previous night but knew what I wanted to do would take some time...

Excellent customer service. I had 2 reps who assisted me in cancelling my Moms phone after she passed. They were efficient and compassionate. I would not hesitate to recommend this store and staff

The staff have no clue on what to do half the time and theres one there that keeps telling me to add to a family plan etc. We have told him no too many times.

We went to this location because of the convenience, but the employees were beyond incompetent. We went to trade a phone in, already having upgraded. From the help we received today, it made me...

My Dad went in today to get help with a phone problem. I was on the phone with my mom and he was in and out in less than 2 minutes. He was basically told to go to Walmart and dismissed? I guess...